lost key and cd

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  Hello Carlos,

   

        Please download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a New Post on this Forum. This will help us analyze what you are experiencing so we may provide you with a resolution. 

   

  Step 2 is tell us about the COA. Tell us:

  
  1. What edition of Windows XP is it for, Home, Pro, or Media Center?
  2. Does it read "OEM Software" or "OEM Product" in black lettering?
  3. Or, does it have the computer manufacturer's name in black lettering?
  4. DO NOT post the Product Key.
  5. Please also provide a short description of the issue you are experiencing.

   

  NOTE: The data collected with the Genuine Diagnostics Tool does NOT contain any information that can personally identify you and can be fully reviewed, by you, before being posted.
  

   

  Thank you,

   

  Stephen Holm, MS

  Wednesday, December 5, 2007 9:27 PM
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  Carlos,

   

  Please review the following Knowledge Base (KB) article, http://support.microsoft.com/default.aspx/kb/326246, “How to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals.

  If your XP Pro CD was a system builder/OEM CD, request a replacement from your system builder.  If they cannot help, order a replacement from Microsoft:

  Americas:  http://download.microsoft.com/download/b/a/b/babc90a1-b794-4a94-84f5-cbc37827ddca/americas%20end%20user%20media%20replacement%20form.pdf

  Europe, Middle East, Africa:  http://download.microsoft.com/download/3/7/b/37b3b0ed-a2b2-4ee4-b2ad-a43eb8b11a26/emea%20end%20user%20media%20replacement%20form-final.doc

  Asia-Pacific:  http://download.microsoft.com/download/a/4/8/a4859ac9-4d13-493b-90c0-59fa5137ccbd/apoc%20end%20user%20media%20replacement%20form-final.doc

  This article describes how to replace Microsoft software or hardware, order service packs and product upgrades, or replace product manuals. The Microsoft Supplemental Parts team is available to help customers in North America who need any of the following:

  •	Replacements for Microsoft software or hardware
  •	Service packs on CD
  •	Product upgrades
  •	Replacement product manuals

              Please review the KB article in its entirety ensuring you are eligible for replacing the product in question. Thank you.

   

  Also if you have lost, broken, or misplaced your original Microsoft Office or Microsoft Publisher installation CD, you can order replacement media from Microsoft @ http://support.microsoft.com/kb/302822/en-us. 

   

  Thankyou,

   

  Stephen Holm, MS

  Thursday, December 6, 2007 12:29 AM