Product Key: Invalid RRS feed

  • Question

  • I bought my Acer Aspire laptop from WalMart.com and after I got it, it started asking for the Product Key...I typed that in correctly, and it still comes up as invalid. I've tried calling the activation line, but after I give the numbers for the 9 groups of 6 numbers, it comes back invalid. Now I am unable to access my laptop..whenever I login, I get a black screen with the Windows Activation box asking for me to call to activate, do it online, or type in a different product key. Any help available would be very much appreciated. Also, I downloaded and ran the diagnostic tool for Windows Vista...this is what I got.

    Diagnostic Report (1.7.0066.0):
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50
    Online Validation Code: 0xc004c4a8
    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-XKC9G-VVD44-KFWXQ
    Windows Product Key Hash: K8DusGQ4hH3gOI4gyogOU6mku84=
    Windows Product ID: 89572-OEM-7232437-68148
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.0.6000.2.00010300.0.0.002
    CSVLK Server: N/A
    ID: {F6C55656-4797-4E66-89A6-F6F842DF7567}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows Vista (TM) Home Basic
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.070627-1500
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{F6C55656-4797-4E66-89A6-F6F842DF7567}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-KFWXQ</PKey><PID>89572-OEM-7232437-68148</PID><PIDType>8</PIDType><SID>S-1-5-21-1027863823-394343859-1539468089</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 3680     </Model></SYSTEM><BIOS><Manufacturer>Acer   </Manufacturer><Version>v1.3505</Version><SMBIOSVersion major="2" minor="4"/><Date>20070410000000.000000+000</Date></BIOS><HWID>8D5B3707018400DE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Monday, November 12, 2007 10:58 PM


  • Hi KyraAngel07,


      Please try activating by phone again, but this time either enter the option to takes you to live Activation Rep or if there isn't an option, don't enter any numbers and wait till it finally connects you to a Activation Rep. Explain your issue and after a few questions, to ensure you are still using Vista within your License agreement, the Rep should help you get Vista activated.


    Thank you,

    Darin Smith

    WGA Forum Manager 


    Monday, November 12, 2007 11:45 PM