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    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->


    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XR9VB-4BRFC-6K8WH
    Windows Product Key Hash: XO5Syfjz02hcfa3IYChKoDjANL8=
    Windows Product ID: 00371-169-2754154-85126
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {3DB34BF4-DB0A-46A4-B441-A740D3D2D3E0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.111025-1505
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A


    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002


    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002


    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002


    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3


    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed


    File Scan Data-->


    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3DB34BF4-DB0A-46A4-B441-A740D3D2D3E0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-6K8WH</PKey><PID>00371-169-2754154-85126</PID><PIDType>5</PIDType><SID>S-1-5-21-4176483364-3097224971-6822466</SID><SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.01</Version><SMBIOSVersion major="2" minor="6"/><Date>20100719000000.000000+000</Date></BIOS><HWID>C0F43207018400FC</HWID><UserLCID>1009</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  


    Spsys.log Content: 0x80070002


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514


    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-169-275415-01-4105-7601.0000-0822012
    Installation ID: 003580988972429886717072426952703120520425407015935433
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6K8WH
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 24/03/2012 12:25:35 AM


    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 3:12:2012 17:00
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:




    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAEAAAACAAAAAwABAAEAeqgch2yioMSaUbgIMizsLATWmHsmfLyKXF0=


    OEM Activation 1.0 Data-->
    N/A


    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC ACRSYS ACRPRDCT
      FACP ACRSYS ACRPRDCT
      HPET ACRSYS ACRPRDCT
      BOOT ACRSYS ACRPRDCT
      MCFG ACRSYS ACRPRDCT
      ASF! ACRSYS ACRPRDCT
      SLIC ACRSYS ACRPRDCT
      ASPT ACRSYS ACRPRDCT
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm
      SSDT PmRef CpuPm



    Saturday, March 24, 2012 5:30 AM

Answers

  • Question
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    "KennethGraham18" wrote in message news:8ad00ee8-e0f0-4fd7-874b-a1c8894e25dd...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->


    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XR9VB-4BRFC-6K8WH
    Windows Product Key Hash: XO5Syfjz02hcfa3IYChKoDjANL8=
    Windows Product ID: 00371-169-2754154-85126
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.01</Version><SMBIOSVersion major="2" minor="6"/><Date>20100719000000.000000+000</Date></BIOS


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514


    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-169-275415-01-4105-7601.0000-0822012
    Installation ID: 003580988972429886717072426952703120520425407015935433
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6K8WH
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 24/03/2012 12:25:35 AM


    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532



    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001



    There doesn't appear to be anything wrong with your installation, except that you have neglected to activate it.
     
    What happens when you attempt to do so??
    For what version and edition of Windows is the computer licensed, according to the COA sticker? - what type of Upgrade did you use (Retail, or AnyTime Upgrade?)
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, March 24, 2012 9:34 AM
    Moderator
  • Question
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    How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe 4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not respond to any of
    the automated prompts    ) and wait for a person to help you with activation.

    6) Explain your issue clearly to the support
    person.

    Darin MS

    Monday, March 26, 2012 7:34 PM

All replies

  • Question
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    0
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    "KennethGraham18" wrote in message news:8ad00ee8-e0f0-4fd7-874b-a1c8894e25dd...

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->


    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-XR9VB-4BRFC-6K8WH
    Windows Product Key Hash: XO5Syfjz02hcfa3IYChKoDjANL8=
    Windows Product ID: 00371-169-2754154-85126
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010100.1.0.048

    Other data-->
    SYSTEM><Manufacturer>Acer</Manufacturer><Model>Aspire 5742</Model></SYSTEM><BIOS><Manufacturer>Acer</Manufacturer><Version>V1.01</Version><SMBIOSVersion major="2" minor="6"/><Date>20100719000000.000000+000</Date></BIOS


    Licensing Data-->
    Software licensing service version: 6.1.7601.17514


    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: e838d943-63ed-4a0b-9fb1-47152908acc9
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00170-169-275415-01-4105-7601.0000-0822012
    Installation ID: 003580988972429886717072426952703120520425407015935433
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 6K8WH
    License Status: Notification
    Notification Reason: 0xC004F009 (grace time expired).
    Remaining Windows rearm count: 4
    Trusted time: 24/03/2012 12:25:35 AM


    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C532



    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001



    There doesn't appear to be anything wrong with your installation, except that you have neglected to activate it.
     
    What happens when you attempt to do so??
    For what version and edition of Windows is the computer licensed, according to the COA sticker? - what type of Upgrade did you use (Retail, or AnyTime Upgrade?)
    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Saturday, March 24, 2012 9:34 AM
    Moderator
  • Question
    Sign in to vote
    0
    Sign in to vote
    How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe 4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not respond to any of
    the automated prompts    ) and wait for a person to help you with activation.

    6) Explain your issue clearly to the support
    person.

    Darin MS

    Monday, March 26, 2012 7:34 PM
  • Question
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    0
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    No reply from the Original Poster.

    Issue is assumed to be resolved.

    Darin MS

    Friday, March 30, 2012 9:39 PM