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Genuine version of office not validating RRS feed

  • Question

  • I have recently installed office on my computer and it is showing up as not validated. I have now purchased a new copy of office, changed the product code to the new one and still its showing as not legit. Help please.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MGJ3H-FT7VD-FG72J
    Windows Product Key Hash: MajJQMO7x6C/zF514M1WFV804Hs=
    Windows Product ID: 00342-OEM-8992707-00082
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011
    ID: {8FEA2D8A-7749-4917-AF96-858816CB24D1}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Starter
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.100618-1621
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-1f7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8FEA2D8A-7749-4917-AF96-858816CB24D1}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.011</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-FG72J</PKey><PID>00342-OEM-8992707-00082</PID><PIDType>2</PIDType><SID>S-1-5-21-875959298-790247154-1020494916</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1011</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="5"/><Date>20090729000000.000000+000</Date></BIOS><HWID>E9BA0600018400E4</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>CL09   </OEMTableID></OEM><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0014-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>47FAFE5A43D5D86</Val><Hash>qx30do1EyKTcIcKUoGyl5kWMVgU=</Hash><Pid>89392-707-1320314-65452</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, Starter edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 8be4a481-9b5c-4588-a5ec-5dad4b1f15da
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00342-00178-927-000082-02-1033-7600.0000-3602009
    Installation ID: 006422279566911250471935941260417006879944624861167546
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: FG72J
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 16/11/2010 21:19:28

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LgAAAAAAAgABAAIAAAABAAAAAgABAAEAnJ9AOdh06k72M9b4iH/+nxgLxkdyGQ==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   INTEL   CALISTGA
      FACP   INTEL   CALISTGA
      HPET   INTEL   CALISTGA
      BOOT   PTLTD   $SBFTBL$
      MCFG   INTEL   CALISTGA
      TCPA   PTLTD   CALISTGA
      TMOR   PTLTD          
      APIC   INTEL   CALISTGA
      SLIC   DELL    CL09  
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri
      SSDT   SataRe  SataPri

     

    Tuesday, November 16, 2010 9:30 PM

Answers

  • Hello DWFury,

    Here is a snippet of your mgadiag report:

    ><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>47FAFE5A43D5D86</Val><Hash>qx30do1EyKTcIcKUoGyl5kWMVgU=</Hash><Pid>89392-707-1320314-65452</Pid><PidType>14</PidType></

    The bolded and underlined values indicate that the Office currently installed is a Volume Licensing edition of Office Professional 2007.

    If you purchased a new full packaged retail product, or a standalone product key, and changed the product key, you still have a nongenuine installation of Office.  The reason is that Volume Licensing editions of Office are not licensed for single sales to individuals---they are sold in "bulk" to organizations for use on that organization's computers, and they are not permitted to be sold individually or used outside of that organization's computers.

    Thursday, November 18, 2010 4:17 AM

All replies

  • Hello DWFury,

      Is Office saying it is not Activated or not Validated. 

     

    -Validation is not required unless you are attempting to download Validation protected Office Content (like a Template for Word or such).

     You can go to http://microsoft.com/genuine/diag and click the Start Diagnostic.  This will ensure your Windows is setup correctly to allow Validation to occur.  Once the page gives all green check marks, click the Validate Office button.

     

    -Activation is required.  You can see information on how to Activate Office in support doc "Resources to help you activate a license in Microsoft Office programs " at http://support.microsoft.com/kb/828958

     

    Thank you,


    Darin MS
    • Proposed as answer by Darin Smith MS Tuesday, November 16, 2010 11:14 PM
    Tuesday, November 16, 2010 11:14 PM
  • "DWFury" wrote in message news:8ad0d56a-f637-4574-a605-8bc35de9d260...

    I have recently installed office on my computer and it is showing up as not validated. I have now purchased a new copy of office, changed the product code to the new one and still its showing as not legit. Help please.

     

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-MGJ3H-FT7VD-FG72J
    Windows Product Key Hash: MajJQMO7x6C/zF514M1WFV804Hs=
    Windows Product ID: 00342-OEM-8992707-00082
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7600.2.00010300.0.0.011

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional 2007 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-800a_E2AD56EA-766-1f7_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

     

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watux.exe[Hr = 0x80070003]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[Hr = 0x80070003]

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Not Registered - 0x80040154
    Admin Service: Not Registered - 0x80040154
    HealthStatus Bitmask Output:

     

    Both Office and Windows appear to be Activated, but not Validated
    Please go to the Validation Diagnostics site, and attempt the diagnostics - once you get all green pass signs, go back and attempt to validate both Windows and Office.
    Then run the MGADiag tool again, and post a new report.
     
     

    --


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Tuesday, November 16, 2010 11:16 PM
  • Hello DWFury,

    Here is a snippet of your mgadiag report:

    ><Name>Microsoft Office Professional 2007</Name><Ver>12</Ver><Val>47FAFE5A43D5D86</Val><Hash>qx30do1EyKTcIcKUoGyl5kWMVgU=</Hash><Pid>89392-707-1320314-65452</Pid><PidType>14</PidType></

    The bolded and underlined values indicate that the Office currently installed is a Volume Licensing edition of Office Professional 2007.

    If you purchased a new full packaged retail product, or a standalone product key, and changed the product key, you still have a nongenuine installation of Office.  The reason is that Volume Licensing editions of Office are not licensed for single sales to individuals---they are sold in "bulk" to organizations for use on that organization's computers, and they are not permitted to be sold individually or used outside of that organization's computers.

    Thursday, November 18, 2010 4:17 AM