• Question

  • Diagnostic Report (1.7.0012.0):
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-3GFJR-3J27B-WFG7G
    Windows Product Key Hash: aUMFsxq+bkdaifnVCHlYI75ilh4=
    Windows Product ID: 55274-644-7284464-23867
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: 5b13ca5b-4f72-415f-9ef2-894dfe940aa5
    Is Admin: Yes
    Registry: 0x0
    WGA Version: Registered, 1.5.723.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_B4D0AA8B-469-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>5b13ca5b-4f72-415f-9ef2-894dfe940aa5</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-WFG7G</PKey><PID>55274-644-7284464-23867</PID><PIDType>1</PIDType><SID>S-1-5-21-1547161642-839522115-1343024091</SID><SYSTEM><Manufacturer>00101840   7950</Manufacturer><Model>15515800061331</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>2.08 </Version><SMBIOSVersion major="2" minor="0"/><Date>20010301000000.000000+000</Date></BIOS><HWID>4B593C5701842059</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 


    Saturday, March 17, 2007 10:16 PM


  • Draven30241

         Thank you for posting your diagnostic information on the thread. Diagnostic results help our team find resolutions.  I have extracted a portion of your diagnostic results to review with you.


    WGA Data-->
    Validation Status: Blocked VLK

    WGA Version: Registered, 1.5.723.1

          I am sorry to hear about the problem your currently experiencing. Unfortunately, the product key used to install your operating system is a Volume License Key (VLK) that has been blocked.  As a rule, VL editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VL editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and version of MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

             As a customer there are options available to you for a resolution.  First, if this comes as a total surprise to you, please go back to where you purchased Office and let them know it is a counterfeit copy and demand they immediately reimburse you and/or provide a Genuine Copy which was originally paid for. Print a copy of the diagnostic report so you may show them proof for the Blocked VLK statuses.  In any case, please discontinue the non-genuine installation of Windows Operating System to alleviate any complications which may arise from the non-genuine status. Second, if you purchased this copy of Windows from a reseller or retailer, you are a victim and should report this piracy to Microsoft. Microsoft legal will follow up on all leads provided. Reporting piracy to Microsoft will help alleviate others in becoming victims such as yourself. You may be eligible for a complimentary replacement copy if you were sold a high quality counterfeit copy of Windows.  For details on the ways to “Get Genuine”, see the web page that outlined your validation failure details or http://www.microsoft.com/genuine/. It will provide all of the possible steps which you can take.

         The Windows product key installed on this computer is not genuine. The product key came from a Key Code Generator. You may be a victim of software counterfeiting.  The product key is a unique identifier assigned by Microsoft only to genuine Windows software. If this key is missing or incorrect, it may indicate the presence of counterfeit software and your system may be at risk.

         There are several reasons why a product key may not be considered genuine. The Windows product key installed on this computer was not assigned by Microsoft. The key is counterfeit and was most likely generated by a non-sanctioned key generator. The product key found on your computer has been detected on multiple computers. Product keys are only allowed to be used on one computer unless otherwise specified in the end user licensing agreement.

         Counterfeiters have been known to sell computers with Windows installed, all using the same product key, to unsuspecting consumers. If you suspect this happened to you, learn how to get genuine @ http://www.microsoft.com/genuine.  

         If you have used this product key on more than one computer, you will need to purchase a new product key. Each computer must have its own unique product key.
    Again I am sorry to hear about your situation. In turn I hope the information will help you with getting a resolution. Please don't hesitate re-posting if you need further assistance.


    Thank you,
    Stephen Holm
    OGA Forum Program Manager,
    Stephen MS

    Monday, March 19, 2007 9:07 PM