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BitLocker Recovery, NEED HELP RRS feed

  • Question

  • My product is the HP Pavilion x2, serial number: 5CG5444FNB. My computer rebooted, and now it's asking for a BitLocker recovery key. The key ID is D6F4F796. I've never even heard of BitLocker, and did not use a Microsoft email, I used a different one so I can't have a recovery key. It gives the option to skip this drive, but every time I try to click something it says that the computer is locked. Is there anyway to completely reset the computer? I have no info saved so I would like to restart it.
    Friday, November 17, 2017 2:40 PM

Answers