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HELP please

    Question

  • i am running windows vista, home premium, a few years ago i used windows live onecare backup program to back up my laptop, and i put it on a external hard drive, now i don't have the live onecare anymore, and i can't access the files from the hard drive, i downloaded the live onecare restore tool, and it just says it can't continue, restart and try again, and if it persists contact support, all support tells me is to pay premium service and they can try to manually open the files, can anyone help that wont cost me the big bucks that microsoft wants, with no guarantee??  you can reply here or send me an email brooks5330@live.com

    Tuesday, December 10, 2013 12:17 AM