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PC WON'T PASS VALIDATION TEST RRS feed

  • Question

  • BROUGHT THIS PC FROM A COMPANY THAT WENT OUT OF BUSINESS. NOW IT'S TELLING ME THAT NOT GENUINE MICROSOFT.

    PLEASE TELL ME WHAT DO I DO NOW?

    CAN'T AFFORD TO BUY ANOTHER PC OR GET GENUINE MICROSOFT CD.

    PLEASE HELP ME!

    Thursday, April 26, 2007 4:21 PM

Answers

  • Hi SOMEBODY SPECIAL,

     

    In order to recieve the best support, we request all users initially run the Genuine Diagnostics tool to try and identify the issue you may be having.

    Download and run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012 , then click the Windows tab, Copy to Clipboard, then paste the report into a response message in this thread.

     

    Step 2 is tell us about the Certificate of Authenticity (COA). Tell us:
    1. What edition of Windows XP is it for, Home, Pro, or Media Center?
    2. Does it read "OEM Software" or "OEM Product" in black lettering?
    3. Or, does it have the computer manufacturer's name in black lettering?
    4. DO NOT post the Product Key.

     

    Thank you,

    Darin Smith

    MGA Forum Program Manager

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    All Users: Please go to http://forums.microsoft.com/Genuine/ShowPost.aspx?PostID=1255325&SiteID=25 before posting a question.

    --------------------------------------------------------

    Thursday, April 26, 2007 7:20 PM