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Lenovo Win 7 Pro pre-install WGA failure RRS feed

  • Question

  • Receiving WGA failure on 1 PC out of 8 with preinstalled Windows 7 64-bit. WGA failure arose two weeks after installation. Has legitimate COA sticker.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-MV8MH-98QJM-24367
    Windows Product Key Hash: wgci5Gdejx4esg7++zTOe3LWF+4=
    Windows Product ID: 55041-OEM-8992671-00437
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.048
    ID: {61CCE5CE-6188-4F08-AFB6-9BCD2FB8732E}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120305-1505
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    Microsoft Office Access 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 7E90FEE8-198-80004005_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{61CCE5CE-6188-4F08-AFB6-9BCD2FB8732E}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-24367</PKey><PID>55041-OEM-8992671-00437</PID><PIDType>2</PIDType><SID>S-1-5-21-772202386-2159742096-4150864031</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>1577-J7U</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>9QKT37AUS</Version><SMBIOSVersion major="2" minor="6"/><Date>20120214000000.000000+000</Date></BIOS><HWID>ADEF3807018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>LENOVO</OEMID><OEMTableID>TC-9Q   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>8370FDC1AA2A70E</Val><Hash>Ma9/QxEzRSCJvpndSvqK4l5t/oM=</Hash><Pid>81607-903-7082936-64535</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0015-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Access 2007</Name><Ver>12</Ver><Val>C16FE1BEED6170E</Val><Hash>AzwGSiosgfLH/8lR5UBoL5sdpwM=</Hash><Pid>79284-903-0679123-62966</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, Professional edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 50e329f7-a5fa-46b2-85fd-f224e5da7764
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00371-00178-926-700437-02-1033-7601.0000-0462011
    Installation ID: 009495271623448182925063993126425316937942597863166545
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: 24367
    License Status: Notification
    Notification Reason: 0xC004F059.
    Remaining Windows rearm count: 2
    Trusted time: 5/8/2012 7:17:57 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:4:2012 21:58
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: LAAAAAEAAgABAAEAAAABAAAAAQABAAEA6GGCsOQEVHt86QZpDE8Ym5QkLnM=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: no, invalid SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   LENOVO  TC-9Q  
      FACP   LENOVO  TC-9Q  
      HPET   LENOVO  TC-9Q  
      MCFG   LENOVO  TC-9Q  
      SSDT   LENOVO  TC-9Q  
      SLIC   LENOVO  TC-9Q  

    Tuesday, May 8, 2012 11:22 PM

Answers

  • BIOS valid for OA 2.0: no, invalid SLIC table

    You will have to change your product key to the one on your COA

    click start

    right click computer

    select properties

    scroll to the bottom of the page and select change product key

    You will then have to activate by phone:

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

    6) Explain your problem clearly to the support person.

    Wednesday, May 9, 2012 12:59 AM
    Answerer
  • After a lot of research, I have identified the root cause of this problem. The PC had undergone a motherboard change. As I understand it, the SLIC table contained licensing information that helped the OS with the initial activation. The new motherboard contained different (or empty) SLIC table info.

    Recently the end-user did something that required a validation check (probably downloaded some Microsoft software) and then computer failed the validation.

    I did the following to remedy this problem:

    Open a command prompt and enter the following commands, one at a time:

    slmgr /upk

    slmgr /cpky

    slmgr /rilc

    slmgr /rearm

    Then, rebooted the computer and entered the Product Key from the COA sticker.

    Then, did telephone activation.

    Product is activated.

    Wednesday, May 9, 2012 6:44 PM

All replies

  • BIOS valid for OA 2.0: no, invalid SLIC table

    You will have to change your product key to the one on your COA

    click start

    right click computer

    select properties

    scroll to the bottom of the page and select change product key

    You will then have to activate by phone:

     How to activate Windows 7 manually (activate by phone)

    1) Click Start, and in the Search box type:   slui.exe  4

    2) Next press the 'ENTER' key

    3) Select your 'Country' from the list.

    4) Choose the 'Phone Activation' option.

    5) Stay on the phone (do not select/press any options) and wait for a person to help you with activation.

    6) Explain your problem clearly to the support person.

    Wednesday, May 9, 2012 12:59 AM
    Answerer
  • After a lot of research, I have identified the root cause of this problem. The PC had undergone a motherboard change. As I understand it, the SLIC table contained licensing information that helped the OS with the initial activation. The new motherboard contained different (or empty) SLIC table info.

    Recently the end-user did something that required a validation check (probably downloaded some Microsoft software) and then computer failed the validation.

    I did the following to remedy this problem:

    Open a command prompt and enter the following commands, one at a time:

    slmgr /upk

    slmgr /cpky

    slmgr /rilc

    slmgr /rearm

    Then, rebooted the computer and entered the Product Key from the COA sticker.

    Then, did telephone activation.

    Product is activated.

    Wednesday, May 9, 2012 6:44 PM
  • "Bulbous" wrote in message news:0de4871e-7fd7-4577-8585-c0b2d9768973...

    After a lot of research, I have identified the root cause of this problem. The PC had undergone a motherboard change. As I understand it, the SLIC table contained licensing information that helped the OS with the initial activation. The new motherboard contained different (or empty) SLIC table info.

     

    Product is activated.

    .... all of which George's recommendation would have accomplished automatically.

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    Wednesday, May 9, 2012 6:56 PM
    Moderator