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Validation problem -why don't you all reply to my post RRS feed

  • Question

  • This is the third time I am posting on this site, doesn't anyone read these posts and reply. my first post was on Nov 22, 2nd one on Nov 25.

    please reply....I really need some help..I have paid for the product and now I am being told that it is not valid.


    I had posted my problem last week but looks like it was deleted for some reason as I cannot find my post...anyways

    This is the second time I am having the same problem. My previous Case Id SRX1036837812 dated June 6th, 2007 was eventually resolved, with the help of one of the Microsoft support person (Lucia Liu).

    I dug out her e-mail again and went thru the steps she had suggested in her e-mail but this time it is not getting resolved.

    I have disabled the programs which could conflict with the Windows validation program. I downloaded the Microsoft Diagnostic and the result is a follows

     

    Diagnostic Report (1.7.0066.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Geographically blocked PID

    Validation Code: 13

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-2487J-KWKMF-RPWBY

    Windows Product Key Hash: A6tqZpYlrSkfmUWcaNDswSdRpOo=

    Windows Product ID: 55274-640-8834005-23645

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {80F5500F-C8F0-4E05-ABE7-38764A9D2604}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.36.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 13

    File Exists: Yes

    Version: 1.7.18.5

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{80F5500F-C8F0-4E05-ABE7-38764A9D2604}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-RPWBY</PKey><PID>55274-640-8834005-23645</PID><PIDType>1</PIDType><SID>S-1-5-21-1993962763-1606980848-839522115</SID><SYSTEM><Manufacturer>Apple Computer, Inc.</Manufacturer><Model>iMac5,1</Model></SYSTEM><BIOS><Manufacturer>Apple Computer, Inc.</Manufacturer><Version>    IM51.88Z.0090.B09.0706270921</Version><SMBIOSVersion major="2" minor="4"/><Date>20070627000000.000000+000</Date></BIOS><HWID>74E939770184C07B</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>              <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57750</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults>


    Wednesday, November 28, 2007 7:06 AM

Answers

  • An analysis of your MGA Diagnostic report reveals the following:

     

    1) Validation Status: Geographically blocked PID 

    2) Windows License Type: Volume

    3) Office Status: 114 Blocked VLK 2

     

    What ths means is you have a "Volume License" copy of both Windows XP and Microsoft Office installed using Product Keys that are non-genuine. Volume licenses are not individual consumer licenses but only for use by large organizations with a large computing enviroment.  An individual should have either a "retail" or "OEM" license.

     

    You can print a copy of your MGA report and send it to the seller of your non-genuine Microsoft software and demand a refund.

     

    Wednesday, November 28, 2007 3:03 PM
    Moderator
  • Hello JPN,

     

    We are sorry for the delays. Where did you purchase Windows XP Professional and Office 2003 Suite? Please provide me with information where you made the purchase. Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install Windows XP Professional and Office Professional Edition 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

      If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended). Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  

     

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, November 28, 2007 8:15 PM

All replies

  • An analysis of your MGA Diagnostic report reveals the following:

     

    1) Validation Status: Geographically blocked PID 

    2) Windows License Type: Volume

    3) Office Status: 114 Blocked VLK 2

     

    What ths means is you have a "Volume License" copy of both Windows XP and Microsoft Office installed using Product Keys that are non-genuine. Volume licenses are not individual consumer licenses but only for use by large organizations with a large computing enviroment.  An individual should have either a "retail" or "OEM" license.

     

    You can print a copy of your MGA report and send it to the seller of your non-genuine Microsoft software and demand a refund.

     

    Wednesday, November 28, 2007 3:03 PM
    Moderator
  • Hello JPN,

     

    We are sorry for the delays. Where did you purchase Windows XP Professional and Office 2003 Suite? Please provide me with information where you made the purchase. Thank you for posting your diagnostic information. Diagnostic results help our team in determining the root cause of your issue. We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install Windows XP Professional and Office Professional Edition 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions of either an Operating System and/or Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses for Windows XP and MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

      If you want to keep Windows XP Pro installed on the computer, then your best option is to participate in the Genuine Windows Offer and purchase a WGA Kit for $149 USD.  You will be emailed a Product Key that can be used immediately for your currently non- genuine installation of XP Pro, and then about 2-3 weeks later you will receive a genuine Microsoft Windows XP Pro full retail CD and COA, which you can use to do a clean installation (recommended). Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the computer or operating system and let them know the operating system is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  

     

     

     

    Thank you,

     

    Stephen Holm, MS

    Wednesday, November 28, 2007 8:15 PM