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Office Validation Problems RRS feed

  • Question

  • I have validated that my Office suite is genuine.  When I try to download a template I get an error stating that it is not valid - please help.....

    Diagnostic Report (1.9.0006.1):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW
    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=
    Windows Product ID: 76487-OEM-2211906-00107
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: {A68A8869-FD07-4532-BF03-3B07664A7F77}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-230-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Standard 2007 - 100 Genuine
    2007 Microsoft Office system - 100 Genuine
    Microsoft Office Project Standard 2007 - 100 Genuine
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_77F760FE-153-80070002_7E90FEE8-175-80070002_025D1FF3-230-1_B4D0AA8B-920-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{A68A8869-FD07-4532-BF03-3B07664A7F77}</UGUID><Version>1.9.0006.1</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-3367601472-1860929936-3791555854</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>2757CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7ZET71WW (1.54 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20081127000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>65FC3E07018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0012-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Standard 2007</Name><Ver>12</Ver><Val>A86DDB5C48E7F0C</Val><Hash>2g3Pe7vZR1KtNFRMJWTSxj9JDpw=</Hash><Pid>81607-902-2032241-64515</Pid><PidType>1</PidType></Product><Product GUID="{91120000-0031-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>2007 Microsoft Office system</Name><Ver>12</Ver><PidType>19</PidType></Product><Product GUID="{91120000-003A-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Standard 2007</Name><Ver>12</Ver><Val>8E68FFF0F5D1F0E</Val><Hash>APqqUlLIS7WRNNMaQ8Tt+J1Jjyc=</Hash><Pid>84888-903-2013053-63767</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="3A" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Licensing Data-->
    N/A

    HWID Data-->
    N/A

    OEM Activation 1.0 Data-->
    BIOS string matches: yes
    Marker string from BIOS: 14E03:IBM|0028:Lenovo
    Marker string from OEMBIOS.DAT: LENOVO,LENOVO

    OEM Activation 2.0 Data-->
    N/A



    Tuesday, February 24, 2009 2:50 AM

Answers

  • Hello Lefeverj,


    Thank you for posting in the Office Genuine Advantage "OGA" forums today. I noticed you have two versions of Office currently installed. Office programs  normally do not come standard on computers but are offered for an additional cost. Computer Manufacturers will often include a Trial version of Office Home and Student 2007 or Office Standard, which allows you to use it for a limited number of uses after which, it will ask for a valid Office Product Key. Please uninstall the Office Standard Suite and then restart your computer. Next revalidate Office again and this should resolve your problem. Please let us know :-).


    Thank you,

    Stephen
    Stephen Holm
    • Proposed as answer by Stephen Holm Tuesday, February 24, 2009 5:33 PM
    • Marked as answer by Stephen Holm Friday, February 27, 2009 10:46 PM
    Tuesday, February 24, 2009 5:32 PM