locked
Re: Wgatray.exe uses 100% cpu RRS feed

  • Question

  • I am also getting this problem, no resulution appears to be suggested form the diagnostic tool, see the output below.

    Odd that no Microsoft people are responding to this thread now that several of us are flagging this issue.


    Diagnostic Report (1.7.0039.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Detailed Status: N/A
    Cached / Grace status: N/A, N/A
    Windows Product Key: *****-*****-2CXKV-GMP22-HF2BQ
    Windows Product Key Hash: 25dG7mX6zCS/Ri0MYOSCvb3ct0w=
    Windows Product ID: 76477-OEM-2111907-00101
    Windows Product ID Type: 2
    CSVLK Server: N/A
    CSVLK PID: N/A
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    ID: {E0BE09D3-4666-4D90-B2F8-0053BED85BE1}(3)
    Is Admin: Yes
    Commit / Reboot / BRT: N/A, N/A, N/A
    WGA Version: Registered, 1.7.18.5
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.18.5
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2993-80070002_B4D0AA8B-470-80070002

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{E0BE09D3-4666-4D90-B2F8-0053BED85BE1}</UGUID><Version>1.7.0039.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HF2BQ</PKey><PID>76477-OEM-2111907-00101</PID><PIDType>2</PIDType><SID>S-1-5-21-991389985-2646258240-3575831901</SID><SYSTEM><Manufacturer>Hewlett-Packard </Manufacturer><Model>Pavilion zv5200 (EC450EA#ABU) </Model></SYSTEM><BIOS><Manufacturer>Hewlett-Packard </Manufacturer><Version>F.34</Version><SMBIOSVersion major="2" minor="31"/><Date>20041223000000.000000+000</Date><SLPBIOS>Compaq,Hewlett,Hewlett,Compaq</SLPBIOS></BIOS><HWID>6C3B3407018400EA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>HP</name><model></model></SBID><OEM/></MachineData>      <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>  

    Saturday, July 7, 2007 9:27 AM

Answers

  • Befirst.to,

     

    I would suggest opening a free WGA Service Request at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860.

    Monday, July 9, 2007 1:51 PM
  • Well that was useless, after entering the message the WGA service request page says:

    An unknown application error occurred. Please try again in a few minutes.


    I did

    It said

    An unknown application error occurred. Please try again in a few minutes.




    And the reason we buy genuine software is for the support Tongue Tiedigh:
    Tuesday, July 10, 2007 10:36 PM
  • Download and install the latest WGA tool: http://www.microsoft.com/downloads/details.aspx?FamilyID=f8b8bc77-cfa1-47bd-b325-7a6d3893add8&DisplayLang=en

    Afterward, restart your computer.

    Tuesday, July 10, 2007 10:56 PM
    Moderator
  • New version installed, no change, still using 99% of the CPU

    Microsoft?  Are you there?   Plenty of helpful forum members but no company assistance - this is feeling like Linux but without the successful fixes.
    Sunday, July 15, 2007 7:46 PM
  • befirst.to,

     

    Just wondering what your status is.....let us know!

    Thursday, July 19, 2007 2:56 PM
  • Befirst,

     

    Thank you for posting. Curious did you receive an error code of any kind when you attempted to open a service ticket? If so please let us know. Did you retry to open a service ticket again and if so were you successful? Thankyou

     

     

    stephen holm, MS

    Thursday, July 19, 2007 8:46 PM
  • Please try to open a support ticket from a different PC and let us know if you still receive the same error.  Also where are you located at?

     

     

    Stephen Holm, MS

     

    Thursday, September 13, 2007 5:34 PM

All replies

  • Befirst.to,

     

    I would suggest opening a free WGA Service Request at https://support.microsoft.com/oas/default.aspx?c1=509&gprid=9860.

    Monday, July 9, 2007 1:51 PM
  • Well that was useless, after entering the message the WGA service request page says:

    An unknown application error occurred. Please try again in a few minutes.


    I did

    It said

    An unknown application error occurred. Please try again in a few minutes.




    And the reason we buy genuine software is for the support Tongue Tiedigh:
    Tuesday, July 10, 2007 10:36 PM
  • Download and install the latest WGA tool: http://www.microsoft.com/downloads/details.aspx?FamilyID=f8b8bc77-cfa1-47bd-b325-7a6d3893add8&DisplayLang=en

    Afterward, restart your computer.

    Tuesday, July 10, 2007 10:56 PM
    Moderator
  • New version installed, no change, still using 99% of the CPU

    Microsoft?  Are you there?   Plenty of helpful forum members but no company assistance - this is feeling like Linux but without the successful fixes.
    Sunday, July 15, 2007 7:46 PM
  • befirst.to,

     

    Just wondering what your status is.....let us know!

    Thursday, July 19, 2007 2:56 PM
  • Befirst,

     

    Thank you for posting. Curious did you receive an error code of any kind when you attempted to open a service ticket? If so please let us know. Did you retry to open a service ticket again and if so were you successful? Thankyou

     

     

    stephen holm, MS

    Thursday, July 19, 2007 8:46 PM
  •  

    I posted the error message in the thread above, not specific error codes.

     

    The current status is that the laptop this problem was occuring on is dead due to a power supply fault.  Of course it could be stress due tot he CPU running at 99% all the time  ;-)

     

     

    Thursday, September 13, 2007 9:49 AM
  • Please try to open a support ticket from a different PC and let us know if you still receive the same error.  Also where are you located at?

     

     

    Stephen Holm, MS

     

    Thursday, September 13, 2007 5:34 PM