Office Products Freeze on nearly every attempted use. RRS feed

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  • Hi,

    Please try to make a complete shutdown: 
    shutdown your computer with [Shift] + Shutdown

    # a Japanese user (Win.10, Excel 2013) could run Excel successfully after doing this.
    Wednesday, May 10, 2017 12:10 AM
  • Thanks.  I have rebooted on many occasions and that has not resolved the issue.
    Wednesday, May 10, 2017 10:30 PM
  • Hi WaltGranville,

    This forum discusses and asks questions about issues regarding the very core of .NET, Since your issue is more related to Office, I would suggest that you could post your issue on Office forum for suitable support.

    Thanks for your understanding.

    Best regards,

    Cole Wu

    MSDN Community Support
    Please remember to click "Mark as Answer" the responses that resolved your issue, and to click "Unmark as Answer" if not. This can be beneficial to other community members reading this thread. If you have any compliments or complaints to MSDN Support, feel free to contact

    Monday, May 15, 2017 1:37 AM
  • Hi,

    Have you done [Shift] + Shutdown?
    In my memory, [Shift] + Shutdown is a complete shutdown, and is different from normal shutdown.

    Please try [Shift] + Shutdown, and repair your Office.
    Monday, May 15, 2017 2:08 AM