locked
Office 2007 key and activation issues RRS feed

  • Question

  • Hello folks,

    After checking the suggested questions on the stated issue in the subject line, I am posting this question.

    I purchased Office 2007 Enterprise through our university licensing agreement. I am allowed to install it on one laptop and one desktop. So far it was installed on only one laptop (so in theory I had one more license left for use). The hard disk of that laptop crashed and I had no time to troubleshoot (due to upcoming thesis work). Instead I went and bought a new laptop, installed office 2007 with the product key but it won't activate online. I was lazy to activate it on phone. Now its been more than a month I have installed on this laptop and it has started refusing the key. As I fire up an office program, it asks for product key. It doesn't accept that key, saying its invalid. I have no clue what I should be doing now. Just a week ago, it would offer me to activate by phone and now refuses to accept the key.

    I contacted local support in Sweden but, excuse my language, they are not even as good as the chimps. If someone wants a proof of that, I am more than happy to post email transcripts here. So here I am, asking for your expert help. What do I do now? I have thesis work to handle and I desperately need these programs. I am afraid to uninstall, what if it doesn't install and my work is stuck??

    I have already checked http://social.microsoft.com/Forums/en-US/genuineoffice/thread/5d66a3d2-aca9-4d8a-b9dc-96d12b3e49b0/ but I don't find Documents & Settings folder on Windows 7 (Its Toshiba laptop). Till that step, my results are very much similar as that OP.

    Many thanks for your help in advance.

    (P.S. - During last Microsoft update, I didn't install office genuine advantage update.
    If I have posted this in wrong forum, please move/redirect me to right forum.)
    Monday, March 8, 2010 10:19 PM

Answers

  • Hello Crackhammer,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Saturday, March 13, 2010 12:00 AM
    Tuesday, March 9, 2010 6:37 PM

All replies

  • Hello Crackhammer,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool at this link http://go.microsoft.com/fwlink/?linkid=52012. Click the "Continue" button, click the "Copy" button, then paste the report into your post.

    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    • Marked as answer by Darin Smith MS Saturday, March 13, 2010 12:00 AM
    Tuesday, March 9, 2010 6:37 PM
  • No reply from original poster.

    Issue assumed resolved.

    Darin MS
    Saturday, March 13, 2010 12:00 AM
  • I had already tried what was asked by Dan and as mentioned in original post, the results were same at mentioned site and I had to stop next as I didn't find the folder.

    Anyways, I removed Office 2007 from my system using Revo Uninstaller (wow, didn't know office uninstallation leaves so much ____ in system registry) It was very time consuming job. Cleaned system using CCleaner and CleanAfterMe. Once system was cleaned off Office 2007. In reinstalled and things went fine.

    I have to reiterate, if Microsoft offers the kind of customer support that I received, I wonder how others manage with their products. Now that Infosys got that job, I hope it will be better.

    Sunday, April 18, 2010 9:02 AM