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Validation saying my 2003 office copy isn't genuine. RRS feed

  • Question

  • Hi, I have recently noticed the little star thing in my home PC tool bar.  I have run the validation test and it says that the product key was provided for a large organisation only.  I bought this computer with pre-installed software back in late 2002, from a large (I would have thought reputable) company in Australia.  How can my copy not be genuine?  Surely I don't have to fork out extra money to purchase new software?  Do I?
    Cheers,
    Sam.
    Tuesday, April 28, 2009 4:14 AM

Answers

  • Hello Sam :-)


    Thank you for posting with us in the OGA Forum. First please run the MGA Diagnostic Tool and provide us with the results so we may see exactly what you are currently experiencing. Based on what you are indicating it does appear you have a non-genuine version of Office installed. Please compare your actual media and Certificate of Authenticity "COA" sticker against what you see located at http://www.howtotell.com . Next was the company internet bases or actual walk-in business located in Australia? Please provide us the name and website if you have one. 


    Take care and don't forget to provide us with your MGA results :-).


    Thank you Sam


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 5, 2009 5:26 PM
    Tuesday, April 28, 2009 5:54 PM

All replies

  • Hello SamanthaP,

    Please refer to the link below and run the MGA Diagnostics tool:

     

    http://go.microsoft.com/fwlink/?linkid=52012

     

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”; you must choose to “Run” this tool when prompted.

     

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.

     

    1.      After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.

    2.      Please return to this post and “Paste” the results here for additional review.


    For great advice on all topics XP, visit http://www.annoyances.org/exec/forum/winxp
    Tuesday, April 28, 2009 2:13 PM
  • Hello Sam :-)


    Thank you for posting with us in the OGA Forum. First please run the MGA Diagnostic Tool and provide us with the results so we may see exactly what you are currently experiencing. Based on what you are indicating it does appear you have a non-genuine version of Office installed. Please compare your actual media and Certificate of Authenticity "COA" sticker against what you see located at http://www.howtotell.com . Next was the company internet bases or actual walk-in business located in Australia? Please provide us the name and website if you have one. 


    Take care and don't forget to provide us with your MGA results :-).


    Thank you Sam


    Stephen
    Attention All Forum Users: Please Do Not post your issue in someone else's Thread...Create your own which will help minimize confusion. If any post fixes your issue, please click the "Post was Helpful" button for that post. This will help us showcase the threads that best help our customers. Thank you, Stephen Holm
    • Marked as answer by Stephen Holm Tuesday, May 5, 2009 5:26 PM
    Tuesday, April 28, 2009 5:54 PM