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  • Question

  • I am trying to install Windows live onecare, and it is giving me a message errorid

    0018-80070652  telling me that it cannot continue anouther instance of windows installer is already running,  I have tried to uninstall mcafee several times, and it wont uninstall, what can i do??

    Tuesday, November 11, 2008 5:52 PM

Answers

  • Is this a reinstall of OneCare or a new install? Have you rebooted the PC?

     

    To remove your McAfee software use the appropriate removal tool for your product from here:

    http://community.mcafee.com/showthread.php?t=168100

     

    Once you've done that, if OneCare still won't install, try the following:

    Clean boot computer.

    1. Click Start, click Run, type msconfig, and then click OK.
    The System Configuration Utility dialog box appears.
    2. Click the Services tab.
    3. Click to select the Hide All Microsoft Services check box. (Bottom of the screen)
    4. Click Disable All
    5. Click the startup tab.
    6. Click Disable All. Click Apply, Click Close.
    7. You'll be prompted to restart the computer. Click on Restart.

     

    Refer to this Knowledge Base Article for additional Steps.

    http://support.microsoft.com/kb/319624

     

    Install OneCare

    http://onecare.live.com

    If all fails. Contact support.

    How to reach support (FAQ) -

    http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

    Tuesday, November 11, 2008 7:08 PM
    Moderator