Hi there,
I bought a computer some weeks ago, with Vista pre-installed. I had to format the computer and create my own partitions for several OS. I re-installed Vista again, and it asked me to activate. I tried, but I got the message about Invalid License. Then I used the phone system, filled my installation id, and started receiving my confirmation id. But the call cut after the first numbers!
Now, when I try to phone again and fill with my numbers, I got a message telling me that the license has already been registered. Then I can get a support on the phone, but he speaks chinese and I don't.
So, how can I solve this problem?!
Vista will stop tomorrow.
Fortunately, after having so many troubles with Microsoft and their WGA, I'm going to a Linux solution. But I want to keep Vista for my family, who is not that at ease with Linux.
Hope you can help me.
Here is the DR.
Thanks in advance,
Diagnostic Report (1.7.0069.0):
-----------------------------------------
WGA Data-->
Validation Status: Genuine
Validation Code: 0
Online Validation Code: 0x0
Cached Validation Code: 0x0
Windows Product Key: *****-*****-CXXX8-H68X4-H94QH
Windows Product Key Hash: 8YJVaPfE2i54rXuTcBtPukeOHsE=
Windows Product ID: 89572-OEM-7233222-23506
Windows Product ID Type: 8
Windows License Type: COA SLP
Windows OS version: 6.0.6000.2.00010300.0.0.002
CSVLK Server: N/A
CSVLK PID: N/A
ID: {1C62DA4D-6067-4DCF-A12E-8B9CCF4CCF12}(1)
Is Admin: Yes
TestCab: 0x0
WGA Version: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows Vista (TM) Home Basic
Architecture: 0x00000000
Build lab: 6000.vista_gdr.071023-1545
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: 6.0.6001.18000
Notifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002
OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-2920-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3
Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed
File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{1C62DA4D-6067-4DCF-A12E-8B9CCF4CCF12}</UGUID><Version>1.7.0069.0</Version><OS>6.0.6000.2.00010300.0.0.002</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-H94QH</PKey><PID>89572-OEM-7233222-23506</PID><PIDType>8</PIDType><SID>S-1-5-21-543992779-1966807643-2751302759</SID><SYSTEM><Manufacturer>Acer, inc.</Manufacturer><Model>Aspire 4520G </Model></SYSTEM><BIOS><Manufacturer>Acer </Manufacturer><Version>v1.3626</Version><SMBIOSVersion major="2" minor="4"/><Date>20080125000000.000000+000</Date></BIOS><HWID>07313507018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>China Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>
Spsys.log Content: 0x80070002
