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[HELP] Got error 0xc0020012 - The activation result unavaiable RRS feed

  • Question

  • Hi all,

    I'm using windows 7 professional x64 downloaded from the MSDNAA of my faculty with an valid serial key. I activeted the OS about one month ago. Yesterday it apperead to be not a genuine copy. The update are unaviable since a got error 8000FFFF every time. Running SLUI I got this error: 0xc0020012, The interface is unknown.

    I tried to copy the data collected from MGAdiag to post it here but I got this error: "Failed to create output files, hr = 0x800706b5".

    Thanks for any help.



    Sunday, October 25, 2009 4:14 PM

Answers

  • Hi giulio12,

      From my experience with Vista, when attempting to Net Start the 'Software Licensing Service' (Vista's version of the 'Software Protection Service' found in Win7) the "System error 5 has occured." meant one of two things:

    a) The command Prompt (i.e. cmd.exe window) was not launched "as Administrator"

    or

    b) (quoted from the Vista template)  "Is the result of massive file corruption.  We do not know what the root cause of the corruption is, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. However any situation where files could become corrupted, is a possible cause. The only resolution we can suggest is reinstall Vista".

      I don't have enough experience with Windows 7 to know for sure if the "System error 5 has occured" error means the same thing in Win7 as it does in Vista, but, as I understand it, the Anti-piracy systems in Win7, while improved, were not changed very much. So the chances are high that the same errors mean the same thing.

    Again, I'm sorry I can't be more help,
    Darin MS

    Friday, November 6, 2009 10:31 PM

All replies

  • Hello giulio,

      When the MGA Diag tool runs, it also creates some log files. They are not required.  Just rin the tool, click the 'continue' button and then click the 'Copy' button.

      Return to this thread, click reply and then right-click (in the area that you can type in) and select 'Paste'.  Unless there is a larger issue causing the Clipboard (when you use the 'copy' command, the information is stored on the clipboard) to not work, this should work.

      (Note: If the copy/paste commands aren't working, Windows is most likely experiencing a lager issue and the Non-Genuine messages are just a side effect of the larger problem)

    Thank you,
    Darin MS
    • Proposed as answer by Daisy Reyes Thursday, May 3, 2012 2:38 AM
    • Unproposed as answer by Daisy Reyes Thursday, May 3, 2012 2:41 AM
    Monday, October 26, 2009 6:44 PM
  • Ok.... as you said fortunately it works.... I look now that the validation status return an invalid license, when the last time I run it returned "genuine license"... this seems to be very strange... Anyway I own a valid copy of windows...

    Here the details....




    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-C7QXF-RD8JR-TP3WG
    Windows Product Key Hash: U25cu8/Kr48TQEWEPpu+2AqAGTs=
    Windows Product ID: 00371-839-0641683-85631
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {3BC0847B-B8FA-4754-8565-0C907064BBF4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-458-80070005_025D1FF3-344-80070005_025D1FF3-229-80070005_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\winlogon.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\crypt32.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\advapi32.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\setupapi.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\syssetup.dll[6.1.7600.16385]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{3BC0847B-B8FA-4754-8565-0C907064BBF4}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TP3WG</PKey><PID>00371-839-0641683-85631</PID><PIDType>5</PIDType><SID>S-1-5-21-3249933717-870997585-3086499228</SID><SYSTEM/><BIOS/><HWID>C1BA3607018400F8</HWID><UserLCID>0810</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x1A8' to display the error text.
    Error: 0x1A8

    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAEAAQABAAAAAgABAAEA6GECqH+62MQG6Kp2dmJGVY3vkA3m34FmRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      SSDT            PmRef        CpuPm






    Thanks.

    Giulio
    Monday, October 26, 2009 8:09 PM
  • Hi Giulio,

    The core of your issue centers on the line in your Diagnostic Report that reads:

    File Scan Data-->
    File Mismatch: C:\Windows\system32\winlogon.exe[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\kernel32.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\crypt32.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\advapi32.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\setupapi.dll[6.1.7600.16385]
    File Mismatch: C:\Windows\system32\syssetup.dll[6.1.7600.16385]


    This means these files have been Tampered, Modified or has become Corrupt. Windows see this as an attack to bypass it's Licensing security.


    To resolve the issue, you need to either repair or replace the file with a known-good one (of the proper file version)

    First try repairing Windows using System Restore:
    1) Reboot Vista into Safe Mode
    2) Click the ‘Start’ button
    3) In the Start Search field, type: System Restore and hit “Enter” keyboard key
    4) Select "Choose Different Restore Point", Put a check in the box that says "Show restore points older than 5 days", select the restore point that corresponds to the date Before you first noticed the issue.
    5) Click the "Next" button.
    6) Reboot back into Normal mode
    7) Vista should no longer be in Reduced Functionality mode

    If that doesn't work, we'll try doing a System Scan. The scan will look for bad Windows files and will attempt to repair them, if possible.
    1) Login to Windows in Normal Mode (not safe mode)
    2) Launch an Internet Browser
    3) Type: %windir%\system32\ in the browser's address field
    4) Scroll down till you find the file cmd.exe
    5) Right-click the file and select 'Run as Administrator'
    6) In the CMD window, type: sfc /scannow
    7) Reboot twice and see if that resolves the issue.

    If neither of these sets of steps resolves the issue, my only other suggestions would be either to contact Windows support at http://support.microsoft.com or reinstall Windows.

    Thank you,
    Darin MS

    • Proposed as answer by Darin Smith MS Tuesday, October 27, 2009 5:04 PM
    Tuesday, October 27, 2009 5:04 PM
  • I tried both solution you proposed me...

    The first one does not work... at the time that the system has been restored, the product id continues to be undefined....

    Also the second does not work, I typed the command in the command line and the result of the process was this:

    "Windows Resource Protection did not find any integrity violations."

    At this point I relaunched the MGAdiag and now the data collected appear to be different.....

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-C7QXF-RD8JR-TP3WG
    Windows Product Key Hash: U25cu8/Kr48TQEWEPpu+2AqAGTs=
    Windows Product ID: 00371-839-0641683-85631
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {CB083D35-54F6-4B58-AE7E-D1D59C13869E}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CB083D35-54F6-4B58-AE7E-D1D59C13869E}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TP3WG</PKey><PID>00371-839-0641683-85631</PID><PIDType>5</PIDType><SID>S-1-5-21-3249933717-870997585-3086499228</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G31M-ES2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20090205000000.000000+000</Date></BIOS><HWID>C1BA3607018400F8</HWID><UserLCID>0810</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAEAAQABAAAAAgABAAEA6GECqH+62MQG6Kp2dmJGVY3vkA3m34FmRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      SSDT            PmRef        CpuPm




    But the problem still permains.


    Is there any possible solution?????'


    Thanks.


    G.
    Wednesday, October 28, 2009 4:23 PM
  • Hello Hi Giulio,

      One of the steps did work, the files are no longer showing as Mismatched, which is usually a major issue.  Have you rebooted since trying the steps? If not, please try rebooting, Windows sometimes requires a reboot or two to reset to it's Genuine state.

      If it still shows as Non-Genuine after the reboot, there should be a "Learn More Online" link. When you go to thet link, what is the error message it provides and is there any error codes [similar to 0x80070002] listed on the page?

    Thank you,
    Darin MS
    Wednesday, October 28, 2009 8:24 PM
  • Yes, I rebooted various times the system, but nothing.... Also before I got this result, whitout mismatching some important files. This seem to be strange. Running SLUI from the search line I get the same error as before: 0xc0020012.

    Again is not possible doing updates and in the System panel, under "Windows activation" there is:

    Status Not Available
    Product ID: Not Available

    Any different possible solution from formatting??

    Thanks.

    G.
    Wednesday, October 28, 2009 11:42 PM
  • Ok... after doing some trying I discovered something more about the behaviour of the problem....

    First... I tryied to reactivate windows just running "slui 0x03"

    and I got this error. Immediately after that it appears the non-genuine message on bottom right of the desktop...








    After that I tried running the MGAtool... and I got the same bad error from last time...

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: N/A, hr = 0xc0000022
    Windows Product Key: *****-*****-C7QXF-RD8JR-TP3WG
    Windows Product Key Hash: U25cu8/Kr48TQEWEPpu+2AqAGTs=
    Windows Product ID: 00371-839-0641683-85631
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010100.0.0.048
    ID: {CB083D35-54F6-4B58-AE7E-D1D59C13869E}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Professional
    Architecture: 0x00000009
    Build lab: 7600.win7_rtm.090713-1255
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{CB083D35-54F6-4B58-AE7E-D1D59C13869E}</UGUID><Version>1.9.0011.0</Version><OS>6.1.7600.2.00010100.0.0.048</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-TP3WG</PKey><PID>00371-839-0641683-85631</PID><PIDType>5</PIDType><SID>S-1-5-21-3249933717-870997585-3086499228</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>G31M-ES2L</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F8</Version><SMBIOSVersion major="2" minor="4"/><Date>20090205000000.000000+000</Date></BIOS><HWID>C1BA3607018400F8</HWID><UserLCID>0810</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>W. Europe Standard Time(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x80070426' to display the error text.
    Error: 0x80070426

    HWID Data-->
    HWID Hash Current: MgAAAAIAAgABAAEAAQABAAAAAgABAAEA6GECqH+62MQG6Kp2dmJGVY3vkA3m34FmRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      SSDT            PmRef        CpuPm






    What can I do? I can't reinstall windows I have too much staff on here... and I won't the same problem the next time I reinstall the OS... Maybe could be the key the is not recognized as valid.

    Thanks to any help.


    G.

    • Proposed as answer by shirley mcbride Thursday, October 29, 2009 11:57 PM
    Thursday, October 29, 2009 9:00 PM
  • Hi giulio12,

      My feeling is that this may be a Licensing Store issue and I have steps to resolve that.  However, some of the key commands and files have been changed since Vista, so I am having my dev team rework the steps.

      Unfortunatly, my resources are limited and I do not know how long this may take.  Your copy of Windows 7 is retail, so I believe you may still have free Technical support available thru Windows 7 Support (http://support.microsoft.com).  If so, I recommend contacing then by phone. You may get a quicker resolution.

      Thank you,
      Darin MS
    Friday, October 30, 2009 5:48 PM
  • I tried, but apparentely there is no free technical support for me. I put the product ID and after that I was redirected on a page that ask for Open license value (OLV)/License assurance or if ignored, the option to pay for the service.

    I assume that I have no more technical support.

    How can I contact microsoft to ask if my License has been stored and to provide for it?

    Thanks.

    G.
    Saturday, October 31, 2009 8:12 PM
  •   Hi giulio,

      I'm sorry, I missed the part where you said the Win7 was from an MSDNAA membership.

      I don't know much about MSDNAA, but there is a Support section on the MSDNAA site http://msdn.microsoft.com/en-us/academic/default.aspx that might be able to tell you what kind of Support is provided.

     I just received the Licensing Store fix steps (for Win 7) from the devs.  I can't guarantee this will resolve the issue, but give it a try and tell us if it helps.

    1) Click the Start button
    2) Type: CMD.exe
    3) Right-Click on CMD.exe and select 'Run as Administrator'
    4) Type: net stop sppsvc  (it may ask you if you are sure, select yes)
    5) Type: cd %windir%\ServiceProfiles\NetworkService\AppData\Roaming\Microsoft\SoftwareProtectionPlatform
    6) Type: rename tokens.dat tokens.bar
    7) Type: slui
    8) After a couple of seconds Windows Activation dialog will appear. You may be asked to re-activate and/or re-enter your product key.

    Hope that helps,
    Darin MS
    • Proposed as answer by Darin Smith MS Monday, November 2, 2009 8:28 PM
    • Unproposed as answer by Darin Smith MS Thursday, November 5, 2009 7:09 PM
    Monday, November 2, 2009 8:27 PM
  • Hi,

    also this time I was unlucky.

    Running "net stop sppsvc" the pront just return me "The Software protection service is not started".

    ok... I rename the tokens.dat in tokens.bar, I run slui.... but also this time I got the same error.

    Now I have sent an email to the support of the MSDNAA.

    I will let you now them answer, and if you get another possible solution, please, let me know. :)

    Looking forward to find the final solution.

    Giulio
    Wednesday, November 4, 2009 12:00 AM
  • Hi giulio12,

      The Diagnostic Report didn't indicate that the The Software protection service was not started.

      Would you try up to step 4 again, but for step 4 type: net start sppsvc instead. It's possible that the issue maybe caused by the Service no running.

    Thank you,
    Darin MS
    • Proposed as answer by Darin Smith MS Thursday, November 5, 2009 7:09 PM
    Thursday, November 5, 2009 7:09 PM
  • Mmmmmh....

    again no success..

    When I typed this comand the prompt returned me this error:

    A system error has occurred.

    System error 5 has occured.

    Access denied.


    Does this mean something???

    G.
    Friday, November 6, 2009 6:13 PM
  • Hi giulio12,

      From my experience with Vista, when attempting to Net Start the 'Software Licensing Service' (Vista's version of the 'Software Protection Service' found in Win7) the "System error 5 has occured." meant one of two things:

    a) The command Prompt (i.e. cmd.exe window) was not launched "as Administrator"

    or

    b) (quoted from the Vista template)  "Is the result of massive file corruption.  We do not know what the root cause of the corruption is, from troubleshooting others that had this issue, the likeliest causes are either Malware Infection or failing Hard Drive. However any situation where files could become corrupted, is a possible cause. The only resolution we can suggest is reinstall Vista".

      I don't have enough experience with Windows 7 to know for sure if the "System error 5 has occured" error means the same thing in Win7 as it does in Vista, but, as I understand it, the Anti-piracy systems in Win7, while improved, were not changed very much. So the chances are high that the same errors mean the same thing.

    Again, I'm sorry I can't be more help,
    Darin MS

    Friday, November 6, 2009 10:31 PM