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"a problem occurred whilst trying to open this message" in Windows Live Mail

    Question

  • a problem occurred whilst trying to open this message

    is what I get when trying to reply to or create a new email.

    Have tried lots of what one sees on Forum pages (repair/re-install Windows Live Mail, sfc /scannow is running now, I don't expect it to resolve the problem.  What can I do to resolve this as there are many suggestions, but which is the right one?

    Thanks

    Tuesday, April 28, 2015 7:09 PM

All replies

  • by the way, sfc /scannow did nothing to resolve this issue

    running cmd as admin and starting

    esentutl.exe -d "%userprofile%\AppData\Local\Microsoft\Windows Live Mail\Mail.MSMessageStore"

    did nothing either, this above command did notinitiate, got this error:

    Operation terminated with error -1032 (JET_errFileAcces
    le, the file is locked or in use) after 12.12 seconds.

    What the heck can I do to resolve this?

    Tuesday, April 28, 2015 7:40 PM