locked
Office not genuuine error after new install RRS feed

  • Question

  • Hi I got this message after many years of using office. I was shocked to get this message as I have purchaed my computer with office pre installed 3 years (or so) ago and it has been working fine since then. I had just purchaed another copy for a second computer but as thisis my main office PC decided this would have more priority. I copied the pst file to a removable disk and ran th einstall for the new office ultimate. All installed ok and when I rebooted, the layout of my outlook looked exactly the same so I was pleased that I did not have to go in and re create all my user acounts. The error message had also gone. Sadly however the following day I got the mesage that I had 9 days left. What did I do wrong? Do I need to update something? should I have uninstalled the older one first?
    Comments please.
    Friday, February 26, 2010 11:01 PM

Answers

  • Hello Kevinlee.kssl,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,
    Darin MS
    Friday, February 26, 2010 11:13 PM

All replies

  • Hello Kevinlee.kssl,

    In order to receive the best support, we request all users initially download and run the Genuine Diagnostics tool (MGADiag.exe) at this link http://go.microsoft.com/fwlink/?linkid=52012. Click "Continue", click the "Copy" button then “Paste” the report into a reply message in this thread.

    Thank you,
    Darin MS
    Friday, February 26, 2010 11:13 PM
  • No reply from original poster

    Closing thread as Answered.

    Darin MS
    Friday, March 5, 2010 11:18 PM