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    Diagnostic Report (1.7.0012.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Blocked VLK
    Detailed Status: N/A
    Windows Product Key: *****-*****-QB43V-MVP84-XB3G9
    Windows Product Key Hash: A1dLaQILmLRQ0qy0Y2s2e/QMiDY=
    Windows Product ID: 55274-648-3016911-23095
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    ID: f933d2fb-1e9e-4850-ab37-7d189c921fbd
    Is Admin: Yes
    AutoDial: No
    Registry: 0x0
    WGA Version: Registered, 1.7.36.0
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-138-8007007e
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    OGA Version: Failed to retrieve file version. - 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-3178-80070002_025D1FF3-138-8007007e

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>f933d2fb-1e9e-4850-ab37-7d189c921fbd</UGUID><Version>1.7.0012.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><PKey>*****-*****-*****-*****-XB3G9</PKey><PID>55274-648-3016911-23095</PID><PIDType>1</PIDType><SID>S-1-5-21-436374069-1078145449-1957994488</SID><SYSTEM><Manufacturer>Dell Computer Corporation</Manufacturer><Model>Inspiron 1150                   </Model></SYSTEM><BIOS><Manufacturer>Dell Computer Corporation</Manufacturer><Version>A06</Version><SMBIOSVersion major="2" minor="3"/><Date>20041021000000.000000+000</Date></BIOS><HWID>A3913B07018400C2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData>   <Software><Office><Result>100</Result><Products><Product GUID="{90280409-6000-11D3-8CFE-0050048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office XP Professional with FrontPage</Name><Ver>10</Ver><Val>A31A602CC4CCB3A</Val><Hash>A/iHvufwuvyQXRJhOe5x5lJOztQ=</Hash><Pid>54185-640-0505891-17188</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Wednesday, May 9, 2007 9:38 PM

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    Agent75,

    Right now, your Dell Inspiron 1150 laptop computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    If you search the forum for the part of the VLK reported by the mgadiag utility, QB43V-MVP84-XB3G9, you will see that five other posters have submitted reports with that same blocked VLK.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Some Good news:  Your Office XP Pro w/Front Page installation is showing as Genuine!

    Luckily, the solution to your problem is simple.  Use the recovery solution supplied by Dell to replace the nongenuine volume installation of XP Pro with the genuine OEM installation of Windows.  The Certificate of Authenticity affixed to the bottom of the laptop will tell you which edition of XP came with the laptop.  It's likely your laptop did not come from Dell with XP Pro, but probably XP Home or Media Center.  If it did come with XP Pro, you can use the Key Updater Utility to "genuine-ize" your installation of XP Pro.

    Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.  If the computer does not have Dell PC Restore by Symantec installed, your other option is to use the Dell OS Reinstallation CD.  If you do not have the Reinstallation CD supplied by Dell, you can order the CD for many Dell models directly from Dell for a reasonably modest fee, usually around $15.  If they cannot help you, try http://www.restoredisks.com

    Wednesday, May 9, 2007 9:54 PM

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  • Question
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    Agent75,

    Right now, your Dell Inspiron 1150 laptop computer has a Volume Licensing edition of XP Pro installed (Line 8), and that installation was done with a now-blocked Volume Licensing Key (VLK) (Line 2).  VLKs are blocked by Microsoft at the request of the original keyholder for such reasons as the key was lost, stolen, compromised, misused, or expired.  Also, MS may have blocked the key if it notices a pattern of misuse, ie, more installations of XP using that key than authorized.

    As a rule, VL editions of XP should not be sold to individual consumers.  Businesses, schools and gov'ts normally use VL editions for flexibility in installing many computers.  Also, Volume Licenses for Windows XP are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

    If you search the forum for the part of the VLK reported by the mgadiag utility, QB43V-MVP84-XB3G9, you will see that five other posters have submitted reports with that same blocked VLK.

    This is why you were seeing the "software counterfeiting" messages on your computer, because the current installation of XP is an unauthorized installation.

    Some Good news:  Your Office XP Pro w/Front Page installation is showing as Genuine!

    Luckily, the solution to your problem is simple.  Use the recovery solution supplied by Dell to replace the nongenuine volume installation of XP Pro with the genuine OEM installation of Windows.  The Certificate of Authenticity affixed to the bottom of the laptop will tell you which edition of XP came with the laptop.  It's likely your laptop did not come from Dell with XP Pro, but probably XP Home or Media Center.  If it did come with XP Pro, you can use the Key Updater Utility to "genuine-ize" your installation of XP Pro.

    Be sure to back up and offload your data before you do this because typically the recovery process destroys all data on the hard disk.  If the computer does not have Dell PC Restore by Symantec installed, your other option is to use the Dell OS Reinstallation CD.  If you do not have the Reinstallation CD supplied by Dell, you can order the CD for many Dell models directly from Dell for a reasonably modest fee, usually around $15.  If they cannot help you, try http://www.restoredisks.com

    Wednesday, May 9, 2007 9:54 PM
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    Agent 75,

     

    Again Dan is spot on! Using images of non-genuine Microsoft Software can leave your machine in a catastrophic state. Please request Dell reinstallation recovery CDs directly from Dell Technical Support. Contact them @ 1-800- 624-9896. Explain your situation. You will be asked for your service tag number of your system. In turn if the machine is still under warrantee you should be eligible for free a replacement copy of the Dell Reinstallation Recovery CDs. Should the machine not be under warrantee there will be a nominal fee for replacing the recovery CDs. Dell technical support will identify all associated costs as well as presenting you with options. Please have all your original purchasing information available should they require any additional information. This will expedite the process for you.  Remember to back up all data prior reformatting and restoring the hard drive. Please feel free to post again should you need further assistance with WGA. Have a great week!


    Thank you
    Stephen Holm
    WGA Forum Manager

    Thursday, May 10, 2007 11:27 PM