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Copy of Windows is not Genuine After 6 Months of Use RRS feed

  • Question

  • This is a Dell PC which came with Vista and I updated to Win7 Home Premium.  It has run fine for over 6 months, was activated after the updated OS and now I get the Win7 build 7601 black desktop message.  This was a retail version of the full Win7 not the upgrade.  Here is the diagnostic info:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 50
    Cached Online Validation Code: 0xc004c4a2
    Windows Product Key: *****-*****-P3KXF-WK89P-WWVW4
    Windows Product Key Hash: MDIy+ZYH2BvTAB3KyBsC32/N8eA=
    Windows Product ID: 00359-890-5651164-85876
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {5FD8654B-0466-48AC-A5AC-3C7779A9CC5F}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_ldr.160408-2045
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{5FD8654B-0466-48AC-A5AC-3C7779A9CC5F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-WWVW4</PKey><PID>00359-890-5651164-85876</PID><PIDType>5</PIDType><SID>S-1-5-21-2836353166-723317444-3297651233</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 530s</Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>1.0.18</Version><SMBIOSVersion major="2" minor="5"/><Date>20090224000000.000000+000</Date></BIOS><HWID>011F3207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Central Standard Time(GMT-06:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>FX09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>32E95CC557C4F12</Val><Hash>oBHUAcClcAaIiBR6GcQMvd3+NZU=</Hash><Pid>81599-905-6622694-65590</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7601.17514

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-890-565116-00-1033-7601.0000-1882016
    Installation ID: 006193296005820053483323270141927101679300500720424556
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: WWVW4
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).
    Remaining Windows rearm count: 5
    Trusted time: 7/6/2016 2:13:35 PM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 7:6:2016 12:39
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:


    HWID Data-->
    HWID Hash Current: MAAAAAEABAABAAEAAAABAAAAAQABAAEA6GF2mAK/ZP7ye4j9tllW4uxQRCWc7kbK

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x0
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name OEMID Value OEMTableID Value
      APIC DELL   FX09   
      FACP DELL   FX09   
      HPET DELL   FX09   
      MCFG DELL   FX09   
      SLIC DELL   FX09   
      DMY2 DELL   FX09   
      SSDT PmRef CpuPm


    Wednesday, July 6, 2016 7:55 PM

Answers

All replies

  • I have tried a number of times to go online and validate and did try the 800# phone option with the key that came with it.  I forget the wording but the keys sounded like they were blacklisted.
    Wednesday, July 6, 2016 7:57 PM
  • The Key here is showing as being blocked.

    There are a number of reasons for such blocks - the most common being:

    • The Key has been reported to MS as being stolen/lost
    • The Key has been reported to MS as being returned for refund
    • The Key has been 'abused' - too many activations/ too many places/ too many computers

    You may be able to find the actual reason by using telephone activation and speaking to an operator.

    From where did you purchase this License? In what form was it delivered?


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, July 8, 2016 11:54 AM
    Moderator
  • It was an eBay purchase.  The disc is the real deal, but maybe the product key is not.  I will give them a call and see.  Thanks.
    Friday, July 8, 2016 1:09 PM
  • This sounds to me as if it's likely to be an MSDN-type Key. If that is the case, then the following applies...

    Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so. 

    You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

    Please read the following posts.... .................................

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

    see also this post....

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9

    Also - have a look at this video....

    http://www.youtube.com/watch?v=hzqNNiOM0cs     

    You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...

    http://www.microsoft.com/en-gb/howtotell/default.aspx


    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Friday, July 8, 2016 3:22 PM
    Moderator
  • I'm pretty sure I got hosed on this one.  The CD looks good, but after reading your links and the You Tube the hologram is not part of the CD, but a damn good label!  I filed the claim with MS to see what they can do.  I would just like to get Windows 10 and be done with it, but since it is now not activated it won't download and install all the way.  
    Friday, July 8, 2016 4:53 PM
  • How to purchase Windows 10.

    Carey Frisch

    Friday, July 8, 2016 7:59 PM
    Moderator
  • I think Windows 10 needs to be free or it might just be a Chromebook purchase since this PC is past it's prime.
    Friday, July 8, 2016 8:25 PM
  • Windows 10 is indeed free for those running a genuine edition of Windows 7 (up until July 29th).

    Carey Frisch

    Saturday, July 9, 2016 3:41 AM
    Moderator
  • Well my other Windows 7 Pro PC came back with the same message today.  This one has been running on this OS install for over two years and it just now locks me out.  I called MS on both of these PC's and they were no help and said I had to talk with the OS reseller to get a refund or correction.  No way they will ever help at this point and look to be gone from Ebay now.  Is there any way to get an updated activation key to make this function before Windows 10  is gone from the free download?  If not I might be down with MS at home and stick to Chrome.  Please PM if  you have a better option.  Thanks.
    Wednesday, July 27, 2016 6:24 PM
  • The only options are to either go through the WGA replacement route (if you qualify) or to purchase a new copy of Windows from a reputable dealer.

    Noel Paton | Nil Carborundum Illegitemi
    CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Thursday, July 28, 2016 7:46 AM
    Moderator