Product Key is not Valad ? RRS feed

  • Question


    I Just Formated my hard drive and attempted to install windows XP home edition Version 2002.

    I typed in product Key and a pop - up said Prouduct ID is not Valid ???? That is extremly perplexing . I have the disk

    and the product Sleeve that the disk came in . This OS has NEVER been installed before . MY PC came loaded with

    OEM OS so I bought this one when I would need a fresh copy without all the trash from the vender of the PC. This copy was bought retail at Office Depot ,I also bought an upgrade for the pc I am on now at the same time .

    I really could use some HELP Sad

    Thanks Charlie

    Friday, November 16, 2007 4:59 AM


  • Are you typing in the Product Key that came with the Windows XP CD you purchased?


    Friday, November 16, 2007 3:23 PM

All replies

  • Are you typing in the Product Key that came with the Windows XP CD you purchased?


    Friday, November 16, 2007 3:23 PM
  • Yes it is . I used the cd to format and now I am stuck at the screen where I need to enter the code . I did some looking around the Microsoft troubleshooting and found where it stated that if a number was in the first 5 or last 5 It was not a valid copy . the last 5 didgits on my sleeve is q4wx7 . However in the hologram on the disk it reads GENUINE  below Home edition .( 0601 part no. x08-33941) I whis now that I would have resolved this befor I formated both hard drives Sad



    Microsoft Help and support.



    This issue may occur if the product key that you are using to install Windows XP matches a product key that Microsoft has determined to not be valid. These two product keys create a product ID that matches one of the following product IDs (where X is any numeric value):


    Thanks , Charlie


    Friday, November 16, 2007 5:40 PM
  • Your best bet would be to contact Microsoft technical support directly for FREE assistance:



    In the U.S. call: 1-866- 234-6020


    Friday, November 16, 2007 6:28 PM
  • Charlie,


    This does sound like an interesting situation. Invalid product ID would indicate you have a non-genuine copy of windows.  Lets brainstorm here. First what version did you purchase; upgrade or retail? Please doublecheck the packaging and disc and verfiy. There maybe a possibility the boxes were mixed up on the shelf as I have seen interesting things before. Next how did you prepare the hard drive prior attempting to install Windows? Did you delete the partion, create a new partion then formate the disc?  Have you ever had any problems with the hard drive before?  Please review the following link for help http://www.microsoft.com/windowsxp/using/setup/winxp/default.mspx .  Also you mentioned having dual hard drives? If so try and install windows on the other drive. If this is successful then use the other drive as your slave or however you want to set it up. 


    Please review this link:  http://www.microsoft.com/windowsxp/using/setup/winxp/default.mspx.  Next I would like for you to compare your purchased copy against what you see on this link. Lets start here.  Thank you very much Charlie and hope this will help.



    Stephen Holm, MS


    Friday, November 16, 2007 6:47 PM
  • Hello Stephen ,  My Copy is Windows XP Home Edition 2002 . I bought this copy at Office Depot several years ago .

    They do not put software on shelves , You have to take a slip with from display and they get your copy from the back .

    I bought win XP as well as an upgrade for my ME PC . I know it does not meen much but the upgrade installed just fine .

    I have never had trouble with either hard dives . I booted from the windows XP disk . deleted partion and created new one

    Then formatted the drive .Then windows collected information . Dynamic update prepaired for instalation and then asked for product key . Entered Key and responce is and was invalid Key .


    Question ? I had virus a couple of years ago and I had PC repaired . this past year I recieved notice from Microsoft that my OS was a commercial product key . The service company I used is no longer in business . I started having trouble

    after that . That prompted me to pull out and dust off my windows XP HE 2002 . Long question I know ,but could this be the problem even after formating Harddrive ? How easy it was in the days of windows 3.00 LOL


    Friday, November 16, 2007 8:05 PM
  • Hello :-),


         Still an interesting situation. Previously you didn't mention how old the software was and the system was taken in for repairs. Thank you for sharing this with me.  Curious when the computer was taken in for repairs did you take all of your software including the Windows disc? If you did take Windows with you did you receive the original Windows Media back?  Next you mentioned receiving a noticefrom Microsoft that my OS was a commercial product key. What do you mean by this? Was there any messages regarding a blocked VLK or other messages? Right now it would be great if you could run the MGA Diagnostic Tool and past the results here so I could analyze your situation. 


    As far as having a virus reformatting the system should resolve this problem. Still try the other drive which was not affected by the virus.  Also please provide me with the last 15 digits of your product key. There should be 5 different sections with blocks of 5 alpha and numeric characters. Please provide the last 15. I will try and analyze the numbers this way. Also Charlie open your favorite engine and simply put in all of your product key and hit enter. Let me know if you see any hits. 



    Thank you,


    Stephen Holm, MS

    Friday, November 16, 2007 9:24 PM
  • Sorry for not mentioning the service call ,because I thought by formating the drive it would not be relevant . I only took the tower and  not software . I have had my PC set for auto update for five years to keep keep the OS up to date . In 06' I was notified by Microsoft that my windows XP had a commercial product Key . Was not the same as the Key that was originally certified . I just assumed that the service tech made an upgrade to sp2 . Microsoft took me off the updates program so that prompted me to put in a certified copy That I bought when I bought my United micro PC . I did not get a OEM copy that was originally installed when delivered . My last didgits are as followed : XGK43-27DT6-Q4WX7  

    I entered the full product key at Google and there were no hits at all .


    Can I run the MGA Diagnostic Tool on formated drives? Windows will not install with the invalid product key .    

    Does Microsoft read and convey information over the internet before windows is  installed ?

    And what would happen If I did not have access to the internet ?

    Sorry for giving out bits and pieces of information .as I am not sure what is relevent .


    Thanks again Charlie

    Friday, November 16, 2007 10:53 PM
  • Charlie,


    The product key is coming up as Invalid Product Key or unsupported key type. Unfortunately you can't run the MGA Diag tool on a formatted drive with Windows installed. As far as not accessing the internet then you would not be able to get any of your updates etc. Please visit How To Tell and analyze your Windows Media which you purchased against what this site shows http://www.microsoft.com/resources/howtotell/ . Do you think this copy may be non-genuine? All indications currently are pointing in this direction. Post back and let me know what you see after you analyze the differences :-). 



    Thank you,


    STephen Holm, MS

    Saturday, November 17, 2007 1:21 AM
  • Success Disc Comparison: Success

    Thank you for comparing your piracy prevention features.

    Your disc exhibits Microsoft’s piracy prevention features.

    What furthur steps can I take Now ?  maybe I can scan the package as well as the disk ?

    This would end the talk of pirated copy .

    Saturday, November 17, 2007 4:01 AM