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Multitude of problems after installing PP3 RRS feed

  • Question

  • Sometime after PP3 was installed on my WHS (HP EX 470), my backups began to fail on the 3 clients that are part of the network. They'd start but then just hang up and not complete.

    Then I started to get message when I tried to log into the WHS console saying:

    The previous attempt to open the Windows Home Server Console was not successful because there was a problem with the following file: HomeServerConsleTab.HP.dll If the problem persists, please uninstall the add-in associated with this file and try again. To try to open the console with this file again, click Retry. To open the console without the features associated with this file, click Skip.

    When I click Skip, I'm logged in.

    I was also starting to get CRC errors on a few files on the server about this time and suspected a bad disk. So, I tried running CHKDSK on all of the server drives. On the first two, CHKDSK completes fine showing no errors. The third drive seems to be the problem as CHKDSK won't complete on it. (I'm running CHKDSK C:\fs\z /r) it just hangs up until I have to force the cmd window closed. BTW, while I'm in the server desktop, I keep getting the following error message:

    Windows Home Server Computer Backup encountered a problem and needed to close.

    I've tried twice to remove the hard drive from the server using  the remove hard drive wizard but it ends with a message saying that I need to resolve conflicts that are preventing hard drive removal, then shows me a list of files that are in conflict. Some of these are image files that were showing up in the CRC errors earlier, but it also mentions Data.4096.85.dat, Data.4096.69.dat and Global/ClusterLatest.4096.dat.

    I've successully deleted all of the image files that were listed but don't know if I should try to delete the above mentioned files or not. Frankly I'm not sure what to do at this point. I'd like to remove the drive, saving all of the data on the remaining two drives (the wizard says there's enough room), then replace the drive and see if everything works again. If that doesn't work, then I'd be willing to do a recovery and see if it'll save the rest of my data. I've already copied all of my photos onto an external drive so they're safe, but I don't want to lose the 400 or so CD's that I have stored there much less some of the other data that I'd have to sort out.

    So................. how do I get chkdsk to run on the offending drive to possibly repair the bad sectors enough to do a hard drive removal? Or is this the direction I should take.

    All help is much appreciated.

    Dan


    Dan
    Friday, January 1, 2010 5:55 PM

Answers

  • The additional files that were mentioned are components of the backup database, and the dll that was mentioned is part of the HP additions (it provides the HP tab in the console).

    Probably your best course of action will be to shut your server down and remove the failing drive. Then boot your server, open the console (which will be complaining about a missing drive) and remove the drive. You will be warned that you will lose files, and that you may lose backups; you should accept that warning (for now) and proceed.

    Removing the missing drive will take a bit of time, as any files which were duplicated and had a shadow on that drive will need a new duplicate created on some other drive, and files which were stored only on that drive will need to be removed. Once the removal is done, use the Repair function on the backup database. Repairing the backup database may result in the loss of some or all backups; unfortunately there's nothing you can do to rescue backups damaged by the loss of those database components.

    Now you can take the failing drive and connect it to some other computer. Try to copy any files you can from <driveletter>:\DE\Shares.etc.; you'll probably still have some failures.
    I'm not on the WHS team, I just post a lot. :)
    Friday, January 1, 2010 9:17 PM
    Moderator

All replies

  • The additional files that were mentioned are components of the backup database, and the dll that was mentioned is part of the HP additions (it provides the HP tab in the console).

    Probably your best course of action will be to shut your server down and remove the failing drive. Then boot your server, open the console (which will be complaining about a missing drive) and remove the drive. You will be warned that you will lose files, and that you may lose backups; you should accept that warning (for now) and proceed.

    Removing the missing drive will take a bit of time, as any files which were duplicated and had a shadow on that drive will need a new duplicate created on some other drive, and files which were stored only on that drive will need to be removed. Once the removal is done, use the Repair function on the backup database. Repairing the backup database may result in the loss of some or all backups; unfortunately there's nothing you can do to rescue backups damaged by the loss of those database components.

    Now you can take the failing drive and connect it to some other computer. Try to copy any files you can from <driveletter>:\DE\Shares.etc.; you'll probably still have some failures.
    I'm not on the WHS team, I just post a lot. :)
    Friday, January 1, 2010 9:17 PM
    Moderator
  • Ken,

    Thank you for your reply. It looks like third time's a charm on the CHKDSK of the Z drive. I'd tried it a couple of times before and it hung up both times then I ran it on the first drive again just to make sure it was running ok. When that finished I ran it again on the last drive, Z and as I type this it's still running and has fixed a number of disk errors so it might be going to fix things enough to get things running again. Regardless, I plan to take it out of action in favor of a new drive as soon as I can get the drive removal wizard to work. If that doesn't work, I'll remove things like you suggested and move on from there.

    Thanks again,

    Dan


    Dan
    Saturday, January 2, 2010 4:10 AM