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XP Validation Query (Case Number SRZ070327000008) RRS feed

  • Question

  • Spring 2007 I finally upgraded my PIII PC to a P4, thing is my Western Digital HD running Windows XP didn't like the new motherboard and would not boot. A system engineer friend of mine had a spare HD with Windows XP preloaded on it to get me off and running so I could troubleshoot the problem; I installed it and switched my WD HD to a slave, which is accessible when connected this way. Not long after I began getting validation problems as the friend's HD had Windows with a corporate build and licensing validation failed.

     

    Now, I am a genuine guy who worked for the British Criminal Justice system for neary two decades, so using unlicensed software is not my thing. I bought XP for the PIII and not relishing the thought of formatting the friend's drive and starting over with the legal copy of Windows I'd purchased, or buying XP again, I approached Microsoft EMEA Support (Case Number SRZ070327000008) and told them of my predicament. Between March and May we jumped through some technical hoops and I did all that was asked and eventually they fired off some product keys for me to try, none of which took hold. Eventually, they stopped replying to my mails altogether and the fault remains unresolved.

     

    I have toyed with the idea of upgrading to Vista but have heard all manner of things about older application software I have not being supported, so have resisted. Is there anyway, aside from backing up important stuff and wiping and starting over that Microsoft can get this copy of Windows validated. I have a mail from support verifying that I am already a registered user of XP, so how hard can this be?

     

    Regards,

     

     

     

    John

    Friday, January 18, 2008 8:31 PM

Answers

  • Hello johnoverall,

     

    If I am reading your post correctly it sounds like you just need to update the product key on your currently installed copy of Windows to match the one you purchased, correct?  If so please follow these steps on how to update your product key:

     

    Please click on this link: http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx in order to receive detailed instructions for updating and using the Product Key (PK) Update Utility. Next you will be required to select the Windows version currently installed on your system. The PK utility was designed to update the non-genuine key previously used to activate XP and/or Vista with a known good key. If you have antivirus, antispyware, or firewall programs installed, please make sure these programs are set to allow the product key update utility to have full access to the internet so it may perform correctly. Please post back to tell us if it worked for you.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Friday, January 18, 2008 11:02 PM
  • Since your non-genuine version of Windows XP is the Professional version, the Windows Product Key Update Tool will only work with a genuine "full version" product key for Windows XP Professional.  In order to use Windows XP Home Edition, a "clean install" would be required using a genuine Windows XP Home Edition CD and product key.

     

    How to Perform a Windows XP Clean Install: http://www.michaelstevenstech.com/cleanxpinstall.html
    Tuesday, January 22, 2008 5:51 AM
    Moderator

All replies

  • Please follow this simple troubleshooting procedure:

     

    1. Download and run the MGA Diagnostic Tool: http://go.microsoft.com/fwlink/?linkid=52012

     

    2. After running the MGA Diagnostic Tool, click on the "Windows" tab and then click on "Copy".

     

    3. Next, visit the following website and create a post in the "WGA Validation Problems" forum and paste the results of the WGA Diagnostic Data in a detailed post. http://forums.microsoft.com/Genuine/default.aspx?SiteID=25

     

    4. A WGA troubleshooting specialist will analyze the data and recommend an appropriate solution.

     

    Friday, January 18, 2008 8:35 PM
    Moderator
  • Diagnostic Report (1.7.0066.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Blocked VLK

    Validation Code: 3

    Online Validation Code: N/A

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-GFBC8-Q2YC7-QT8FP

    Windows Product Key Hash: Owah5X+6sjL/RO87vKN4Y4MfDaI=

    Windows Product ID: 55274-642-2806804-23075

    Windows Product ID Type: 1

    Windows License Type: Volume

    Windows OS version: 5.1.2600.2.00010100.2.0.pro

    CSVLK Server: N/A

    CSVLK PID: N/A

    ID: {8779685C-1A77-4A13-AEC6-043F1399F4DB}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.7.59.1

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-171-1

    Resolution Status: N/A

     

    Notifications Data-->

    Cached Result: 3

    File Exists: Yes

    Version: 1.7.18.7

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 109 N/A

    OGA Version: N/A, 0x80070002

    Signed By: N/A, hr = 0x80070002

    Office Diagnostics: FCEE394C-2989-80070002

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{8779685C-1A77-4A13-AEC6-043F1399F4DB}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-QT8FP</PKey><PID>55274-642-2806804-23075</PID><PIDType>1</PIDType><SID>S-1-5-21-746137067-1614895754-725345543</SID><SYSTEM><Manufacturer>AWARD_</Manufacturer><Model>AWRDACPI</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="3"/><Date>20030526000000.000000+000</Date></BIOS><HWID>D8F13A2F0184A053</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>              <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults> 

     

    Friday, January 18, 2008 8:46 PM
  • Hello johnoverall,

     

    If I am reading your post correctly it sounds like you just need to update the product key on your currently installed copy of Windows to match the one you purchased, correct?  If so please follow these steps on how to update your product key:

     

    Please click on this link: http://www.microsoft.com/genuine/selfhelp/pkuinstructions.aspx in order to receive detailed instructions for updating and using the Product Key (PK) Update Utility. Next you will be required to select the Windows version currently installed on your system. The PK utility was designed to update the non-genuine key previously used to activate XP and/or Vista with a known good key. If you have antivirus, antispyware, or firewall programs installed, please make sure these programs are set to allow the product key update utility to have full access to the internet so it may perform correctly. Please post back to tell us if it worked for you.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Friday, January 18, 2008 11:02 PM
  •  

    Sorry, it didn't get very far.

     

     

    I checked for typing errors and I haven't made any. I guess there's a disparity between the XP Home Edition I purchased and the one I'm using.

     

    UPDATE: Tried again, ths time the product key was accepted but instead I got this:

     

     

    Probably from previous attempts last March-May?

    Saturday, January 19, 2008 8:25 AM
  • Hi johnoverall,

     

    Sorry to hear that the update tool did not work for you, if you haven't already I would suggest trying to reboot the system and try again.  If you are still having issues then at this point I would recommend backing up any important data and reinstalling Windows.

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Monday, January 21, 2008 5:36 PM
  • Since your non-genuine version of Windows XP is the Professional version, the Windows Product Key Update Tool will only work with a genuine "full version" product key for Windows XP Professional.  In order to use Windows XP Home Edition, a "clean install" would be required using a genuine Windows XP Home Edition CD and product key.

     

    How to Perform a Windows XP Clean Install: http://www.michaelstevenstech.com/cleanxpinstall.html
    Tuesday, January 22, 2008 5:51 AM
    Moderator
  • I was hoping to avoid a clean install. If I wanted to upgrade to Vista instead, what version would I need to buy?

    Friday, February 1, 2008 10:48 AM
  • Hello johnoverall,

     

    Unfortunately since you currently have Windows XP Pro installed but only have a license for Windows XP home you will still need to do a clean install to upgrade to Vista.  Please see the following URL for information about the different upgrade paths for Windows Vista: http://www.microsoft.com/windows/products/windowsvista/buyorupgrade/upgradepaths.mspx

     

    Thank you,

    Matt Prall, MS
    WGA Forum Manager

    Friday, February 1, 2008 5:24 PM