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Cannot activate Windows Vista after purchasing Windows Genuine Advantage Kit RRS feed

  • Question

  • Hello,

    I recently discovered that the copy of windows on my computer wasn't genuine. I follwed the onscreen instructions and purchased the Windows Genuine Advantage Kit and entered the new product key that was sent to me after purchase. Windows worked fine after that but after a few reboots the "Windows needs to be activated" screen started appearing.

    The problem is that when I try to activate windows, it tells me that "This copy of windows is not genuine" and only gives me the option "Go online and resolve now" which brings me back to the page where I purchased the Windows Genuine Advantage Kit.

    How do I activate windows in this situation? Is it possible that I made a typo when entering the new product key?

    Here is the information from the Windows tab of the WGA diagnostic tool:

    Diagnostic Report (1.9.0011.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Invalid License
    Validation Code: 50

    Cached Validation Code: 0xc004c4a8
    Windows Product Key: *****-*****-FVJ29-TMDWH-B9D47
    Windows Product Key Hash: M8f7Pdr2co4NRKH47ZrX8YjSuic=
    Windows Product ID: 89578-353-0345493-71551
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.0.6001.2.00010300.1.0.003
    ID: {8371AEBE-BCBA-44BD-A1DF-7DDBDABC17BD}(1)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.9.9.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Home Premium
    Architecture: 0x00000000
    Build lab: 6001.vistasp1_gdr.090805-0102
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 103 Blocked VLK
    Microsoft Office Enterprise 2007 - 103 Blocked VLK
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{8371AEBE-BCBA-44BD-A1DF-7DDBDABC17BD}</UGUID><Version>1.9.0011.0</Version><OS>6.0.6001.2.00010300.1.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B9D47</PKey><PID>89578-353-0345493-71551</PID><PIDType>5</PIDType><SID>S-1-5-21-442440915-1885831974-3663683890</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite L40</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.80  </Version><SMBIOSVersion major="2" minor="4"/><Date>20071228000000.000000+000</Date></BIOS><HWID>F0313507018400FA</HWID><UserLCID>3409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Taipei Standard Time(GMT+08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSASU</OEMID><OEMTableID>TOSASU00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>103</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>103</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>ACD7202654E586</Val><Hash>fFic3JgCreGGRxyF8uMWB4R4Jcg=</Hash><Pid>89388-707-1528066-65161</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="103"/><App Id="16" Version="12" Result="103"/><App Id="18" Version="12" Result="103"/><App Id="19" Version="12" Result="103"/><App Id="1A" Version="12" Result="103"/><App Id="1B" Version="12" Result="103"/><App Id="44" Version="12" Result="103"/><App Id="A1" Version="12" Result="103"/><App Id="BA" Version="12" Result="103"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6001.18000
    Name: Windows(TM) Vista, HomePremium edition
    Description: Windows Operating System - Vista, RETAIL channel
    Activation ID: 9e042223-03bf-49ae-808f-ff37f128d40d
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89578-00142-353-034549-00-13321-6000.0000-3622009
    Installation ID: 009126820855051704807606609782238874576110139746140301
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: B9D47
    License Status: Notification
    Notification Reason: 0xC004F200 (non-genuine).

    HWID Data-->
    HWID Hash Current: OAAAAAEABAABAAIAAQABAAAAAwABAAEAJJSoQFCR/tdwrkaDBgyo6s4E0Gfy9JYRxPasVn2mKoU=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no Windows marker
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSASU  T0SASU00
      FACP   TOSASU  T0SASU00
      DBGP   TOSASU  T0SASU00
      HPET   TOSASU  TOSASU00
      BOOT   TOSASU  T0SASU00
      MCFG   TOSASU  T0SASU00
      SLIC   TOSASU  TOSASU00
      ECDT   TOSASU  T0SASU00
      OEMB   TOSASU  T0SASU00
      GSCI   TOSASU  GMCHSCI
      ATKG   A_M_I_  OEMATKG
      SSDT   PmRef  CpuPm

     

    Monday, December 28, 2009 9:01 AM

Answers

  • Hello kscheyer,
     
    Below are alternate steps to bring up the Activate by Phone wizard.  Please give this a try, but if you still have problems, please see the 'Install, Upgrade and Activate' section of the Vista Answers Forum
    http://social.answers.microsoft.com/Forums/en-US/category/windowsvista

    To Activate by Phone:

    a)    If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)    If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.



    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, December 30, 2009 11:04 PM
    Wednesday, December 30, 2009 11:04 PM

All replies

  • Hello kscheyer,
     
    Below are alternate steps to bring up the Activate by Phone wizard.  Please give this a try, but if you still have problems, please see the 'Install, Upgrade and Activate' section of the Vista Answers Forum
    http://social.answers.microsoft.com/Forums/en-US/category/windowsvista

    To Activate by Phone:

    a)    If you have access to the Start button: Click the Start button, and type slui 4 in the search field and then press the "Enter" key. This will bring up the Activate by Phone dialog window. Follow the steps provided by the window. The phone activation process should only take about 6 minutes.

     

    b)    If you do not have access to the Start button: Reboot and login to Vista, a dialog window will come up. In that window, click the option "Access computer with reduced functionality". Once you do that, Internet Explorer or Firefox browser will open. In the address bar type c:\windows\system32\cmd.exe press enter, a new window will come up, type: slui 4 and hit enter and follow steps to Activate over the Phone.



    Thank you,
    Darin MS

    • Marked as answer by Darin Smith MS Wednesday, December 30, 2009 11:04 PM
    Wednesday, December 30, 2009 11:04 PM
  • Hello Darin,

    that doesn't work either. Running slui 4 just brings up the "This copy of windows is not genuine" message.

    Anyway, the problem is fixed now. What I did was reset the activation timer so I would have 30 more days to activate. After a reboot I had 30 days left to activate but tried to activate again anyway and this time it activated online without a problem. Very wierd.

    Cheers

    kris
    Friday, January 1, 2010 10:00 AM