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Errors on re-installing Live Onecare RRS feed

  • Question

  •  

    Hi,

     

    I run an XP Media Centre PC as part of a OneCare Circle. The PC has not been switched on for some weeks and received a large update when last used.

     

    OneCare became corrupted as part of this and while it appeared to be running normally in the taskbar, would not launch the full program sending an error report each time.

     

    I have uninstalled OneCare and tried to reinstall with no joy. Run the clean up tool which too crashes and sends an error report. No other AV or Spyware is running. I've tried various combinations of re-boots and re-installs with no joy.

     

    I get the error codes 0035-80070666 or 0019-80070643 or 0019-80070643 or the ever helpfull "Sending an error report".

     

    Curiously I have also encountered a problem installing .NET framework updates for 2.0 sp1 and 3.0 sp1. I've tried removing all .NET for programs,  encountering more error codes when trying to remove some elements. After re-booting and updating all elements are re-installed except the two previously mentioned.

     

    Again I've tried various combinations of rebooting and installing OneCare without the .NET updates but all returns the same results.

     

    I suspect that this installation of XP is going to have to go to the great archive in the sky which is unfortunate as XP itself is very nicely configured and running very smoothly.

     

    Anyone able to shed any light?

     

    Scroll.

    Thursday, February 21, 2008 10:58 AM

Answers

  • I think the root of your problem lies with .Net Framework, but first I reference you to the KB article to deal with the 0019 error (don't deal with this until you've completely taken care of the .Net Framework problem):

    http://support.microsoft.com/kb/930159

    Error 0019 means that the firewall can't install.

    Error 0035 means that the backup component can't install

     

    Now, on to the .Net Framework issue, which you should deal with first.

    See this page to cleanup .Net Framework completely and start over - http://blogs.msdn.com/astebner/archive/2006/05/30/611355.aspx

     

    You mentioned the cleanup tool crashing. Any errors? Or is it a generic message when it crashes?

     

    As to your last part about XP running well otherwise - it is unfortunate when things start to go wrong and other things are working well. Since you've got some underlying problems with .Net and perhaps other core OS components that are giving you problems now, it may well be worth biting the bullet and doing a clean OS install - despite the pain and time cost.

     

    And, of course, there is always OneCare support - 

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve
    Thursday, February 21, 2008 12:09 PM
    Moderator