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Validation Problems RRS feed

  • Question

  • Hi i was bought a 2nd hand dell xps.

    It was fully activated and validated. However an error occured and it began crashing...blue screen before windows xp would boot, even running on safe mode.

    I took it to a local pc repair shop and he told me it was due to curruption in the hdd partiction of windows.
    He re-formatted it for me, however i was unable to find any of my original installation disks i had received when recieving the notebook.

    The technician told me it did'nt matter and that he could install everything but at an extra charge...so i gave him the go ahead.

    Now i have got my notebook back with xp it is asking for a validation key. I typed in the product key which is on a sticker on  the bottom of my notebook only to be told that it is not valid.

    Can anyone give me advice on how i can validate my xp home edition.

    thanx

    Sunday, July 15, 2007 5:12 PM

Answers

  • RoR,

     

    Dan is spot on. Please provide us a copy of the diag results. In turn we will be able to assist and provide advice. I as Dan would say you have a non-genuine operating system. After you provide us with the diag results it will be confirmed. 

     

    After you run the test (and is confirmed non-genuine) you may print a copy and visit the local store who repaired the laptop. Next demand they return your monies or provide you with a licensed operating system. Next you can submit a piracy report. You will see the instructions as you run the diag test. 

     

    Please contact Dell Computers thru their website @ http://search.dell.com/index.aspx?s=gen&c=us&l=en&ec=k&ira=False&cat=sup&advsrch=Falsehttp://www.supportforyourpc.com/tools/get_article.asp?aid=1293.  The Technical Support number is 1-800- 624-9896. Explain your situation (such as I misplaced the Recovery CD/DVD media) and establish a service request (SR) for Reinstallation Recovery media Software.  The CS agent should be able to assist with your request and/or questions.  Hope this will provide insight for now :-).

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Monday, July 16, 2007 9:10 PM

All replies

  • RoR_UK,

     

    Please follow these steps for assistance:

    Step 1 is to run the utility at this link http://go.microsoft.com/fwlink/?linkid=52012, then click the Windows tab, click the "Copy" button, then paste the report into a response in this thread.

    Step 2 is to look on the computer or with the materials you received with the computer or with your retail purchase of  Windows to see if you have a Certificate of Authenticity (COA).  If you have one, tell us about the COA.  Tell us:

    1.  What edition of Windows XP is it for, Home, Pro, or Media Center, or another version of Windows?

    2.  Does it read "OEM Software" or "OEM Product" in black lettering?

    3.  Or, does it have the computer manufacturer's name in black lettering?

    4.  DO NOT post the Product Key.

    Not sure what to look for?  See this page for reference:  http://www.microsoft.com/resources/howtotell/en/coa.mspx

     

    Most likely you have a nongenuine installation of XP Pro.  To go back to XP Home will require a clean installation after backing up and offloading data.

    Contact Dell to order Operating System reinstallation CDs.

    Monday, July 16, 2007 5:01 PM
  • RoR,

     

    Dan is spot on. Please provide us a copy of the diag results. In turn we will be able to assist and provide advice. I as Dan would say you have a non-genuine operating system. After you provide us with the diag results it will be confirmed. 

     

    After you run the test (and is confirmed non-genuine) you may print a copy and visit the local store who repaired the laptop. Next demand they return your monies or provide you with a licensed operating system. Next you can submit a piracy report. You will see the instructions as you run the diag test. 

     

    Please contact Dell Computers thru their website @ http://search.dell.com/index.aspx?s=gen&c=us&l=en&ec=k&ira=False&cat=sup&advsrch=Falsehttp://www.supportforyourpc.com/tools/get_article.asp?aid=1293.  The Technical Support number is 1-800- 624-9896. Explain your situation (such as I misplaced the Recovery CD/DVD media) and establish a service request (SR) for Reinstallation Recovery media Software.  The CS agent should be able to assist with your request and/or questions.  Hope this will provide insight for now :-).

     

     

    Thank you,

     

    Stephen Holm, MS

     

    Monday, July 16, 2007 9:10 PM