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Problems downloading templates RRS feed

  • Question

  •  

    i got office 2007 from my company (meaning this is a corporate computer/workstation etc.,..)

    it passes the online thing but i cant download templates..

    this is the diagnostic log:

     

    Diagnostic Report (1.7.0066.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: 0x0
    Cached Validation Code: 0x0
    Windows Product Key: *****-*****-YQQTB-FWK9V-932CC
    Windows Product Key Hash: L1zPFFvNQ04Nunm9BorPaqFl4jI=
    Windows Product ID: 89580-OEM-7332132-00031
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6000.2.00010100.0.0.001
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {AC4C9D3E-DFD6-4A6D-A19A-A112CE24EC53}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.59.1
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6000.vista_gdr.071009-1548
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 112 License Store Error
    OGA Version: Registered, 1.6.21.0
    Signed By: N/A, hr = 0x80096010
    Office Diagnostics: 3C46B2C4-483-80096010_3C46B2C4-79-80096010_77F760FE-152-80070002_7E90FEE8-175-80070002_025D1FF3-282-80041010_025D1FF3-170-80041010_025D1FF3-171-1_025D1FF3-434-80040154_025D1FF3-178-80040154_025D1FF3-179-2_025D1FF3-185-80070002_025D1FF3-199-3_63BB5E84-321-80070005_16E0B333-80-80070005_B4D0AA8B-911-80070005_B4D0AA8B-818-80070057

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{AC4C9D3E-DFD6-4A6D-A19A-A112CE24EC53}</UGUID><Version>1.7.0066.0</Version><OS>6.0.6000.2.00010100.0.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-932CC</PKey><PID>89580-OEM-7332132-00031</PID><PIDType>2</PIDType><SID>S-1-5-21-138312434-3831275641-2820980179</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0403   </Version><SMBIOSVersion major="2" minor="4"/><Date>20070501000000.000000+000</Date></BIOS><HWID/><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>SA Pacific Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>M07    </OEMTableID></OEM><BRT/></MachineData><Software><Office><Result>112</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>112</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>469CAA03609C586</Val><Hash>U3v5gt81AqswUdbKHuRWymqoa2U=</Hash><Pid>89388-707-3951656-65177</Pid><PidType>14</PidType></Product><Product GUID="{90120000-0051-0000-0000-0000000FF1CE}"><LegitResult>104</LegitResult><Name>Microsoft Office Visio Professional 2007</Name><Ver>12</Ver><PidType>0</PidType></Product></Products></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

     

    Saturday, February 9, 2008 3:14 PM

Answers

  • Hello FerJeRo989,

     

    The error code “Office Status: 112 License Store Error”, seen in your Diagnostic Report, tells me that there is an issue with the Licensing file that allows Office to Validate correctly (basically the file is malformed and unreadable). To resolve the issue, we just need to delete the file and it will regenerate once you re-Validate.

     

     Please follow the step below and report on if this had resolved your issue or not.

     

    (Please Note: To successfully complete the below steps, you must be an Administrator for the computer. If you are not the Administrator, please contact the person that is and request that they follow the below steps.)

     

    Windows Vista:

    1)      Click “Start” button.

    2)      Type: %ALLUSERSPROFILE%\Office Genuine Advantage\data

    3)      Delete the file: data.dat

    4)      Go to http://www.microsoft.com/genuine/ and click the Validate Office button.

     

    After you have completed these steps and you are still experiencing issues with validation then please rerun the MGA diagnostic tool and post the results as a reply to this post and we will be able to further analyze the situation.

     

    Thank you,

    Matt Prall, MS
    OGA Forum Manager

    Tuesday, February 19, 2008 5:10 PM