Hi,
Welcome to our forum.
Since here we mainly focus on general issues about Outlook desktop client but your question is more related to Outlook.com account, so it is suggested to post a new thread to the dedicated Answers community for outlook.com:
https://answers.microsoft.com/en-us/outlook_com
The reason why we recommend posting appropriately is you will get the most qualified pool of respondents, and other partners who read the forums regularly can either share their knowledge or learn from your interaction with us. Thanks for your understanding
and hope your question will be resolved soon.
Regards,
Aidan Wang
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