Help Please WGA notification KB905474 RRS feed

  • Question


    I have had my computer reformatted for the second time in which I am currently using the version Windows XP Professional. Previous and manufacturer installed version when this Toshiba laptop was purchased was WINDOWS XP HOME and the product key still attached to the bottom.The problems are:


    - the system turns off suddenly without any prior warning if I am trying to update Windows or scan my computer

    -sometimes it flickers indicating that it will be shutting down soon

    -If I reboot at startup this message shows up PLEASE WAIT WHILE WINDOWS VERIFIES THAT ALL PROTECTED WINDOWS FILES ARE INTACT AND IN THEIR ORIGINAL VERSIONS and that files that are required for Windows to run properly must be copied in the DLL cache.

    -Upon startup WINDOW VISTA ULTIMATE loads my settings ( The first format)

    -The installation of WINDOWS GENUINE ADVANTAGE NOTIFICATION KB905474 failed when the extracting files could not complete prompting me with a dialog box ACCESS DENIED.


    This is the system information and below is the Diagnostic Report


    OS Name Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 2 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name xxxxxx-A5B8C54B
    System Manufacturer TOSHIBA
    System Model Satellite M55
    System Type X86-based PC

    Diagnostic Report (1.7.0066.0):
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-WBFBB-3MT2G-XWD7W ( does not match the COA attached to the bottom)
    Windows Product Key Hash: ViPMdMn/8kVJKKfpxJ/zPWYCE4k=
    Windows Product ID: 76487-640-4478113-23300
    Windows Product ID Type: 1
    Windows License Type: Volume
    Windows OS version: 5.1.2600.2.00010100.2.0.pro
    CSVLK Server: N/A
    ID: {DADF5DDF-C0CA-4DF4-B3E6-AADEE656CFA6}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered,
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    Notifications Data-->
    Cached Result: N/A
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: FCEE394C-2989-80070002_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\WINNT\system32\setupapi.dll[5.1.2600.2180]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DADF5DDF-C0CA-4DF4-B3E6-AADEE656CFA6}</UGUID><Version>1.7.0066.0</Version><OS>5.1.2600.2.00010100.2.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-XWD7W</PKey><PID>76487-640-4478113-23300</PID><PIDType>1</PIDType><SID>S-1-5-21-583907252-1035525444-725345543</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Satellite M55</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>V1.70</Version><SMBIOSVersion major="2" minor="34"/><Date>20050906000000.000000+000</Date></BIOS><HWID>3AF03A07018400D2</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Fiji Standard Time(GMT+12:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57014</Pid><PidType>14</PidType></Product><Product GUID="{903B0409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Project Professional 2003</Name><Ver>11</Ver><Val>3A10857AFE0D00</Val><Hash>yHSvZW5eZ/qWlbPiZgHCLkXnEHo=</Hash><Pid>72077-640-3998006-55585</Pid><PidType>14</PidType></Product><Product GUID="{90510409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Visio Professional 2003</Name><Ver>11</Ver><Val>B3E724C08A5E500</Val><Hash>hCSg7dpY25YzHM7UkN5wcU4KcMI=</Hash><Pid>72085-640-3625165-55771</Pid><PidType>14</PidType></Product><Product GUID="{90A10409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office OneNote 2003</Name><Ver>11</Ver><Val>B3E724C08A5E500</Val><Hash>hCSg7dpY25YzHM7UkN5wcU4KcMI=</Hash><Pid>70172-640-3625165-55207</Pid><PidType>14</PidType></Product></Products></Office></Software></GenuineResults> 


    Assistance will be very much appreciated to get back to the original version WINDOWS XP HOME EDITION and to activate my product key given attached to the body and how do I install Windows update again without any further notifications and shutting down of the system suddenly.



    With thanks



    Wednesday, December 12, 2007 9:53 PM


  • Hello Fijian,


    The best results would be to perform a complete reinstall. Please contact the manufacturer and order the system recovery media disc. Also have you scanned your system for any possible virsus? 



    Thank you,


    Stephen Holm, MS


    Thursday, January 10, 2008 7:25 PM

All replies


    Are you trying to get back to Windows XP Home or are you trying to diagnose the current problem?

    Toshiba generally has a self imaging CD of the OEM software which can get you back to your original XP Home edition.

    You might also want to iron out any potential hardware issues that might be causing your OS to become really unstable.

    Wednesday, December 12, 2007 11:05 PM
  • Hi Satveeraj,


    Maybe will start off addressing the current problem and if it helps then I should stick to the current version if given the necessary steps to be taken.If it doesn't,will it help if I was to get back to the original XP Home edition and what steps to be followed if I have to switch back to the original version.


    Looking forward to anyones response.




    Wednesday, December 12, 2007 11:18 PM

    Do you have the imaging CD from Toshiba that came with the laptop? If you do then all you need to do is pop it in the CD/DVD drive of the laptop and boot from it, generally it will present you with some options of whether you want to repair the OS or erase and perform a clean install. I would do the latter, but remember to backup your precious files/documents to another media as the erase will wipe your drive clean.
    Wednesday, December 12, 2007 11:33 PM
  • Unfortunately I don't have the CD with me since this was purchased by another person from overseas.Any other alternative?

    Thursday, December 13, 2007 12:28 AM
  • You will need to obtain a licensed copy of Windows XP Home in this case and do a complete re-install, you may be required to download all the drivers as well which is why the manufacturer CD is always preferred in the first place. I dont know if Toshiba will offer replacement CD's over lost ones, you can contact Toshiba and see if they do so.

    Thursday, December 13, 2007 2:27 AM
  • Hello Fijian,


    The best results would be to perform a complete reinstall. Please contact the manufacturer and order the system recovery media disc. Also have you scanned your system for any possible virsus? 



    Thank you,


    Stephen Holm, MS


    Thursday, January 10, 2008 7:25 PM