I have gone o the HP website and have tried all the suggestions on partial and full reset. I had no prob before updates; albeit it was 3 months ago since I scanned anything; but it wouldn't even recognize the printer after the last (12/10) update. I checked
my system and found NOTHING related to my printer left. I downloaded & installed the driver from the HP site but still nothing. Another thing I noticed was the icon for my printer was missing from my desktop after the last update. It does is print from
the web; when it feels like it; checked this by using the HP print check feature in their site and it prints from the PC. What it doesn't do is scan. Now when I start the printer and lift the hood to scan, there is no pop-up on my desktop anymore. I worked
on this for 6 hours and I became so frustrated I gave up. The last time I tried to scan I got a prompt box stating something close to: Scanner function disconnected - Java Virtual Machine could not load properly. Not sure if I missed a step because of being
so frustrated. System is XP Home 2002 w/SP3 and the scanner is a HP PSC 750 All-in-One, and I can't find the set-uo disk for the printer. This is a list of what was downloaded and installed to attempt to fix. Hope this helps:
Printer Diagnostic.diacab
MSJAVA_x86_build_3805 (recent Java patch)
HPPSdr (HP scanner doctor)
HPPSC700SeriesDisconnectionFix, (patch)
a1403_05_enu_xp (printer driver),
MicrosoftFixit.Printing.FISC13328027156214767.6.1.run
JavaRa-2.0
jdk-6u38-nb-7_2_!-windows-i586-ml
jre-6u38-windows-x64
jre-7u10-windows-x64 <------(last auto update)
By the way, what masters degree do you need to figure out what forum to post on. It's almost as bad as the telepromt system for Camcast Cable.
