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Windows 7 activation key - have I been screwed? RRS feed

  • Question

  • Alright, so my laptop was refusing to boot a couple of weeks ago. I took it to a PC repair shop and the guy told me I'd need a new copy of Windows, which he installed for me. Two weeks later, I'm browsing the internet when I get a pop up box asking me for my activation key. I rang the guy in the shop to ask for the key and he told me the computer should already have the key because it was part of the installation package (or something).

    I ran the diagnostic tool:

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-74XYM-BH4JX-XM76F
    Windows Product Key Hash: KeYfcvXg/a1Q01x73+f8IL/JC4Y=
    Windows Product ID: 00359-112-0000007-85122
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1DB9B028-1554-45F5-8F40-027B757ED830}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.130318-1533
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1DB9B028-1554-45F5-8F40-027B757ED830}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-XM76F</PKey><PID>00359-112-0000007-85122</PID><PIDType>5</PIDType><SID>S-1-5-21-1681152413-1255326513-2523305597</SID><SYSTEM><Manufacturer>Dell Inc.</Manufacturer><Model>Inspiron 1545                   </Model></SYSTEM><BIOS><Manufacturer>Dell Inc.</Manufacturer><Version>A14</Version><SMBIOSVersion major="2" minor="4"/><Date>20091207000000.000000+000</Date></BIOS><HWID>79E93407018400F8</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>DELL  </OEMID><OEMTableID>WN09   </OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 2e7d060d-4714-40f2-9896-1e4f15b612ad
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00170-112-000000-00-2057-7600.0000-1132013
    Installation ID: 008563916660427413913022282583454223647146110281774154
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: XM76F
    License Status: Initial grace period
    Time remaining: 34620 minute(s) (24 day(s))
    Remaining Windows rearm count: 4
    Trusted time: 04/05/2013 12:21:26
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 4:26:2013 12:23
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MAAAAAEAAgABAAIAAAABAAAAAgABAAEA6GHEqMISen/aM6abKB92DlRtLIFynEbK
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			DELL  		WN09   
      FACP			DELL  		WN09   
      HPET			DELL  		WN09   
      MCFG			DELL  		WN09   
      SLIC			DELL  		WN09   
      SSDT			PmRef		CpuPm
    
    

    Have I been fleeced (ie. is this not a genuine copy of Windows 7)? If so what do I need to do?

    Saturday, May 4, 2013 11:26 AM

Answers

  • In that case your only hope is to order a set of Recovery media for your machine from Dell - for a reasonable cost - or to purchase a new Windows license.

    If your techy charged you for the installation, then you should also demand at least a partial refund, on the basis that he provided effectively pirated software, rather than the legal software you have a right to expect.

    [edit]

    Interestingly, your computer claims to have a Windows 7 SLIC table (and a BIOS dated after Windows 7 launched) - this would mean that he installed an Activation hack in order to activate the Key.  Reformat and reinstall is recommended in all such cases, and reinforces the piracy aspect of your techy.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Saturday, May 4, 2013 11:55 AM
    Moderator

All replies

  • The installed Key is the Default Key for Windows 7 Home Premium - which can never be activated.

    Assuming your COA Product Key is for Win7 Home Premium,  You need to change the Product Key to the one on the COA sticker on the machine's case (or inside the battery compartment),  using the Change Product Key link at the bottom of the System properties page.

     

    You may need to activate by phone.   


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 4, 2013 11:43 AM
    Moderator
  • The COA product key is the one which came with my computer right? When I bought this laptop (4 years ago) it had Windows Vista on it. When I went to the guy in the repair shop I asked him to keep Vista on it but he put Windows 7 on instead for some reason. So I'm guessing the COA key would be useless now, and nonetheless I can't find it!
    Saturday, May 4, 2013 11:48 AM
  • In that case your only hope is to order a set of Recovery media for your machine from Dell - for a reasonable cost - or to purchase a new Windows license.

    If your techy charged you for the installation, then you should also demand at least a partial refund, on the basis that he provided effectively pirated software, rather than the legal software you have a right to expect.

    [edit]

    Interestingly, your computer claims to have a Windows 7 SLIC table (and a BIOS dated after Windows 7 launched) - this would mean that he installed an Activation hack in order to activate the Key.  Reformat and reinstall is recommended in all such cases, and reinforces the piracy aspect of your techy.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.


    Saturday, May 4, 2013 11:55 AM
    Moderator
  • I feared as much. So it looks like I'll be paying around £70 for a new copy of 7 Home Premium from Amazon. If I do so will I still be wise to reinstall or will I be OK to enter the new license key and keep going with the copy installed by my techy?

    (As you can probably tell, I'm not too well versed in this technical stuff!)
    • Edited by Jark91 Saturday, May 4, 2013 12:11 PM
    Saturday, May 4, 2013 12:11 PM
  • The recommendation is always to reformat, once an Activation Exploit has been discovered, since the Exploit may have come with other unwanted hangers-on such as rootkits or malware.

    You could activate using your new Key until  you can schedule time for the hassle of the re-install.

    Since the machine it's to be installed on is 4 years old, you have to plan for the fact that it may fail  completely 'soon' - therefore the recommendation would be to purchase a Retail Full license, rather than an OEM license, since OEM licenses cannot be moved from the original motherboard on which they are activated.

    Vista Recovery disks from Dell were about £25 last time I asked (some time ago, now)- so that's a cheaper option, assuming you don't mind going back to Vista (and the possible risk that the techy screwed the BIOS in the process of 'fixing' your machine)


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 4, 2013 12:23 PM
    Moderator
  • OK. Thanks for all the help, very much appreciated. I'll bump this when there's something to report!
    Saturday, May 4, 2013 12:32 PM
  • You're welcome - good luck!

    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 4, 2013 12:34 PM
    Moderator
  • just a comment: (hope it does not confuse things)

    there may not be activation exploit present. when I updated my vista bios on my Dell Inspiron 1545 it installed a win 7 compliant bios. looks to be the same one I used. (a14, same bios date)


    Saturday, May 4, 2013 12:58 PM
    Answerer
  • Good point!

    BIOS updates aren't supposed to touch the SLIC table - but some manufacturers are a little less careful about it than others.

    If it's the case here, then the OP would need to revert back the change to a Vista BIOS prior to installing with the Recovery media.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Saturday, May 4, 2013 1:04 PM
    Moderator
  • Hello again...

    I've been putting off buying the new license (basically skint) but just wondering whether I can get away with buying this at £90...

    http://www.kikatek.com/P116812/GFC-00026-UPGRADE-Microsoft-Windows-Home?source=froogle

    or if I need to buy this one at £110

    http://www.okobe.co.uk/ws/product/Microsoft-NEW-Windows-7-Home-Premium-Complete-1-PC-GFC-00025/1000019793?ref=1q4bs

    bearing in mind that all I need is the license/activation key.

    Tuesday, May 21, 2013 6:17 PM
  • The discounts offered are pretty notional - but the companies involved look fairly OK to me (even if totally unfamiliar, I can't see any obvious signs of them being shady)

    If you purchase the Upgrade you will probably need to do a clean install.

    If you purchase the full license, then it should be possible to do a simple KeyChange to get the system activated.


    Noel Paton | Nil Carborundum Illegitemi | CrashFixPC | The Three-toed Sloth
    No - I do not work for Microsoft, or any of its contractors.

    Wednesday, May 29, 2013 10:22 AM
    Moderator