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Failed Office 2007 Validation - Due to trial software also installed RRS feed

  • Question

  • My office validation fails, simply because I have a trial copy of Sharepoint Designer installed (and thus that copy has no key).  I am trying to download the new Outlook 2007 performance update.  There are two problems here:

    1) Office Standard *does* validate, and thus Microsoft is stating that my copy of Outlook is genuine, yet barring me from downloading the update. 

    2) Sharepoint Designer trial is failing to validate, even though it *is* technically 'genuine' (in that it is a legally-installed trial copy of the software, straight from Microsoft's website).  Its presence on my system should not cause me to be marked a pirate.

     

    Thanks,

     

    -Zack-

    See below for error:

    This computer has failed validation. Expand for details.

    Microsoft Office Standard 2007

    The product(s) listed above completed validation. However, as a result of the failed or incomplete validation(s) listed below, this computer is not eligible for the benefits of genuine Office. Remove the application(s) that failed or could not complete validation and run the validation tool again.

    Microsoft Office SharePoint Designer 2007:
    Validation Failed

    No valid Office key was detected. This is a strong indication that the Office product installed is not genuine.

    Wednesday, April 18, 2007 1:18 PM

Answers

  • Good Morning Zack

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.


    If the issue still has not been resolved could you please provide us with the following information?


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

     

     

    Wednesday, April 18, 2007 6:08 PM
  • I'm not sure you're interpreting the issue the same way I am--the detection process seems to be working as designed.  It is correctly detecting Office 2007 Standard as 'genuine', and correctly detecting that Sharepoint Designer does not have a product key entered.   The issue is that this lack of a product key is then grounds for failing the Office Genuine check.  *Even though* Sharepoint Designer doesn't have a key entered, it is legally installed (it's a trial that has not yet reached the end of its trial period).  Even if Sharepoint Designer wasn't 'genuine', this should not affect my ability to download updates for my genuine copy of Outlook. 

     

    Just the same, I ran the diagnostics that you recommended; everything came up clean with no errors.

    Wednesday, April 18, 2007 7:06 PM
  • Zack,

     

    Thank you for running the diagnostic tool. Please post the results so I may review them. Also trial versions do not validate. The full versions of the product validate. How much longer does the trial version have left?

     

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS
    Wednesday, April 18, 2007 8:11 PM
  • It has around 20 uses left.   I will just uninstall it to resolve the issue.

     

    Thanks,

     

    -Zack-

    Thursday, April 19, 2007 12:28 PM
  • Zack,

     

    I hope the information was helpful. Please post again should you have any questions regarding the OGA process. Have a great weekend.

     

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Thursday, April 19, 2007 6:01 PM

All replies

  • Good Morning Zack

     

    I understand the inconvenience you are currently experiencing and would like to provide you with some self-help options we have made available for our customers to address the issue you are currently experiencing. Please follow the steps outlined below as it could either resolve your issue or, if need be, provide us with additional information to determine the cause of this issue.

    1. Ensure you log onto the computer experiencing the issue with “Administrator” rights.
    2. Next we would like to confirm that you are running the most current version of the Genuine Advantage control on your computer. In order to do this please follow the below link and choose the “Validate Office” option.

    http://www.microsoft.com/genuine

    If the above steps did not resolve your issue lets continue with the steps below.

    I would like to provide some of the self-help options we have made available for our customers to address these issues. If you could please follow the steps outlined below the diagnostics Web Site will attempt to resolve the validation errors you are experiencing with Office.
    http://www.microsoft.com/Genuine/diag/RunDiags.aspx?displayLang=en

    Next follow the on-screen prompts to resolve the issue if any of the checks at the above site fail. You can do this by choosing the “Resolve Now” button if it appears. If, after attempting to resolve the issue as per the instructions on the above site fails, please refer to the link below and run the MGA Diagnostics tool:

    http://go.microsoft.com/fwlink/?linkid=52012    

    You will be prompted to either “Run” or “Save” the tool. Choose to “Run” the tool and follow the on-screen prompts. You will receive an “Internet Explorer-Security Warning” dialog box for the “Windows Genuine Advantage Diagnostic Tool”, you must choose to “Run” this tool when prompted.

    Once you are presented with the Diagnostics tool choose “Continue” to run the diagnostic report. If the “RESOLVE” button is available after running the diagnostics, please click “RESOLVE” to allow the diagnostic tool to attempt a repair.


    1. After running the MGA Diagnostic tool, click on the “Windows” tab and then click on “Copy”.
    2. Please return to this post and “Paste” the results here for additional review.


    If the issue still has not been resolved could you please provide us with the following information?


    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

     

     

    Wednesday, April 18, 2007 6:08 PM
  • I'm not sure you're interpreting the issue the same way I am--the detection process seems to be working as designed.  It is correctly detecting Office 2007 Standard as 'genuine', and correctly detecting that Sharepoint Designer does not have a product key entered.   The issue is that this lack of a product key is then grounds for failing the Office Genuine check.  *Even though* Sharepoint Designer doesn't have a key entered, it is legally installed (it's a trial that has not yet reached the end of its trial period).  Even if Sharepoint Designer wasn't 'genuine', this should not affect my ability to download updates for my genuine copy of Outlook. 

     

    Just the same, I ran the diagnostics that you recommended; everything came up clean with no errors.

    Wednesday, April 18, 2007 7:06 PM
  • Zack,

     

    Thank you for running the diagnostic tool. Please post the results so I may review them. Also trial versions do not validate. The full versions of the product validate. How much longer does the trial version have left?

     

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS
    Wednesday, April 18, 2007 8:11 PM
  • It has around 20 uses left.   I will just uninstall it to resolve the issue.

     

    Thanks,

     

    -Zack-

    Thursday, April 19, 2007 12:28 PM
  • Zack,

     

    I hope the information was helpful. Please post again should you have any questions regarding the OGA process. Have a great weekend.

     

     

    Thank you,
    Stephen Holm
    OGA Forum Manager,
    Stephen MS

    Thursday, April 19, 2007 6:01 PM