none
product key issues

    Question

  • My problem is very similar to many others I've read on this site, but with a slight twist.

    I recently had to rebuild two computers that came with 32-bit Vista Ultimate installed.  The computers are from a manufacturer I've never heard of and of course, there are no factory disks.  (Probably the fault of the local reseller, not the manufacturer.  He had a tendancy to deliver equipment, but not disks.)  I used a Microsoft OEM Vista Ultimate disk that we had in the office and the product keys from the labels on the equipment.  Now 30 days later, the computers are complaining about the product keys.  Microsoft has offered to fix the problem -- for a fee.  The computers were rebuilt with the same version of the OS, so I shouldn't have to pay just to get them activated.  If I'm going to pay money, I'd sooner invest in a new copy of Windows.  But what I really rather do is solve the problem without spending money or having to rebuild the computers again.

    Suggestions?


    Ken Kemp Eddy County, NM IT

    Friday, May 2, 2014 10:21 PM

Answers

  • The problem is with the disc you used.  You would have to use a generic Windows Vista Ultimate disc and not an OEM SLP disc.  An OEM SLP disc installs files to look for a specific motherboard BIOS so product activation can occur.  If the specific BIOS is not found, Windows Vista Ultimate cannot be activated.

    Carey Frisch

    • Marked as answer by Ken-NM Tuesday, May 6, 2014 2:12 PM
    Tuesday, May 6, 2014 1:27 AM
    Moderator

All replies

  • MGA Diagnostic Report is Required:

    To properly analyse and solve problems with Activation and Validation, we need to see a full copy of the report produced by the MGADiag tool
    (download and save to desktop - http://go.microsoft.com/fwlink/?linkid=52012 )
     Once saved, run the tool.
    Click on the Continue button, which will produce the report.
     To copy the report to your response, click on the Copy button in the tool (ignore any error messages at this point), and then paste (using either r-click/Paste, or Ctrl+V ) into your response


    Carey Frisch

    Saturday, May 3, 2014 4:45 AM
    Moderator
  • Here it is.  Thanks for the reply.

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    Validation Status: Genuine
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-47FRG-92HRM-BCKBJ
    Windows Product Key Hash: xbooWVPH1woyqP1Lbq6SrjevrbE=
    Windows Product ID: 89580-OEM-7332132-00052
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.0.6002.2.00010100.2.0.001
    ID: {29131542-34E4-46E2-AB3E-EEC86C52FDEF}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: Registered, 1.9.42.0
    Signed By: Microsoft
    Product Name: Windows Vista (TM) Ultimate
    Architecture: 0x00000000
    Build lab: 6002.vistasp2_gdr.130707-1535
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Plus 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005_E2AD56EA-765-b01a_E2AD56EA-766-0_E2AD56EA-148-80004005_16E0B333-89-80004005_B4D0AA8B-1029-80004005

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{29131542-34E4-46E2-AB3E-EEC86C52FDEF}</UGUID><Version>1.9.0027.0</Version><OS>6.0.6002.2.00010100.2.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BCKBJ</PKey><PID>89580-OEM-7332132-00052</PID><PIDType>2</PIDType><SID>S-1-5-21-3697511462-1370223364-3841571558</SID><SYSTEM><Manufacturer>SYX</Manufacturer><Model>snc302eeh </Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.2B1</Version><SMBIOSVersion major="2" minor="5"/><Date>20090213000000.000000+000</Date></BIOS><HWID>12323507018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Mountain Standard Time(GMT-07:00)</TimeZone><iJoin>1</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>SYSMAX</OEMID><OEMTableID>SYXSUKIT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0011-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Plus 2007</Name><Ver>12</Ver><Val>1223D78E2A5677A</Val><Hash>s64J54Y63fmeIG6FWZFjwqvGrqE=</Hash><Pid>89409-957-6791221-65662</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.0.6002.18005
    Name: Windows(TM) Vista, Ultimate edition
    Description: Windows Operating System - Vista, OEM_SLP channel
    Activation ID: 5e802570-4657-4e84-bfbc-6a0e531b84af
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 89580-00146-321-300052-02-1033-6002.0000-1192014
    Installation ID: 001333812443592336938906450456154093834785738365132885
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43473
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43474
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=43476
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=43475
    Partial Product Key: BCKBJ
    License Status: Initial grace period
    Time remaining: 17220 minute(s) (11 day(s))

    Windows Activation Technologies-->
    N/A

    HWID Data-->
    HWID Hash Current: NAAAAAEABAABAAEAAQABAAAAAgABAAEAeqjSMVLMOjDqS0jkqnbgfW668vR0l6wArFZMWA==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20000
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   7529Z1  A7529200
      FACP   7529Z1  A7529200
      MCFG   7529Z1  OEMMCFG
      SLIC   SYSMAX  SYXSUKIT
      OEMB   7529Z1  A7529200
      GSCI   7529Z1  GMCHSCI
      SSDT   DpgPmm  CpuPm


    Ken Kemp Eddy County, NM IT

    Monday, May 5, 2014 10:32 PM
  • Unfortunately, the installed OEM SLP copy of Windows Vista Ultimate is not licensed for use on that PC.  You will need to replace it with a genuine edition of Windows 7.  You can purchase genuine Windows 7 from this trusted vendor if you wish.

    Carey Frisch


    Tuesday, May 6, 2014 12:46 AM
    Moderator
  • So you're saying that if you don't have the disks for the computer (or at least the manufacturer), you have to buy a new license?  That doesn't make sense.  It's the same product.  Vista Ultimate.  It's not like I've upgraded in the process.

    Ken Kemp Eddy County, NM IT

    Tuesday, May 6, 2014 1:03 AM
  • The problem is with the disc you used.  You would have to use a generic Windows Vista Ultimate disc and not an OEM SLP disc.  An OEM SLP disc installs files to look for a specific motherboard BIOS so product activation can occur.  If the specific BIOS is not found, Windows Vista Ultimate cannot be activated.

    Carey Frisch

    • Marked as answer by Ken-NM Tuesday, May 6, 2014 2:12 PM
    Tuesday, May 6, 2014 1:27 AM
    Moderator
  • One final question:  Am I going to have to rebuild these computers, or is there a way to salvage what I have with a new OS purchase?

    Ken Kemp Eddy County, NM IT

    Tuesday, May 6, 2014 2:14 PM
  • Unfortunately you will have to do a full clean install.

    Please do not read this sentence. Please ignore the previous sentence.

    Tuesday, May 6, 2014 2:19 PM
  • That's what I expected.

    Ken Kemp Eddy County, NM IT

    Tuesday, May 6, 2014 2:25 PM