Can't reset password having same recovery details !! RRS feed

  • Question

  • Lost access to my Hotmail account.

    I formatted my phone for some issue then lost password and that 25 digit code as well. It was 20 digit password I can't remember that. So I lost access to my Hotmail account. Then tried to reset the password but as there is two step verification on I just verifying my cell phone code the Microsoft send me. then comes app verification or 25 digit recovery code issue I don't have those because already formatted my phone, where I had saved those password. forgot to keep a backup.

    I am locked up from 3/7/2017. I tried the recovery process that asked me for 30 days but today that's over now. The system asking for another 30 days!!!

    My question is although I have that same phone number and recovery email. But why I am not getting any email to reset the password.

    Asking for help. Please help me to get into my account. I have that same number and same email as I noted on recovery details. 

    Thursday, August 3, 2017 7:15 PM