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[E] Failed to refresh client config props RRS feed

  • Question

  • I've just installed the latest SharedView client and cannot connect.  I get the error in the subject in the log file.  I am running IE7 on Windows XP SP2.  Most of my coworkers can run fine on same spec machines. 

     

    I have verified the following -

    I can browse out to the config file

    My Lan Settings are set to Auto Detect

    I unchecked the Check For Server Revocation List - even though I could open both files.

     

     

     

    Here is the log file.

     

    [MC] 16:24:21:329 GMT [THREAD 4856]  Angel Log file started: 2008/04/01 16:24:21:329 GMT
    [MC] 16:24:21:329 GMT [THREAD 4856]  Idea Resetting ServerInfo Probe.
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.parts.Array
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.parts.Button
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.parts.Int
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.parts.IntDictionaryMap
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.parts.List
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.parts.RichString
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.parts.String
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.parts.Tuple
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.apps.applicationsharingparts.ApplicationSharingCore
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.apps.blobparts.BlobManager
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: com.netopia.pware.io.IRCStream
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.pod.ConnMgr
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.apps.express.Express
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.apps.express.ExpressFrontDoor
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.apps.express.ExpressOccupant
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.apps.express.RemoteClipboard
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.apps.express.Telepointer
    [MC] 16:24:21:329 GMT [THREAD 4856]  No Protocol registration: placeware.apps.express.ExpressChat
    [MC] 16:24:21:345 GMT [THREAD 4856]
    [MC] 16:24:21:345 GMT [THREAD 4856]  Drinks Http user-agent: Mozilla/4.0 (compatible ; MSIE 7.0.5730.11 ; Microsoft Windows XP Professional Service Pack 2 ; Placeware RPC 1.0)
    [MC] 16:24:21:345 GMT [THREAD 4856]  Wilted Flower No localized resource file found. (Path: C:\Program Files\Microsoft SharedView\SharedViewRes_*.dll)
    [MC] 16:24:21:345 GMT [THREAD 4856]  Wilted Flower Trying to load default (English)...
    [MC] 16:24:21:376 GMT [THREAD 4856]  Coffee Running client Version: Version %1
    [MC] 16:24:21:376 GMT [THREAD 4856]  Wilted Flower SQM Upload: Failed to upload sqm files because provided URL is empty or invalid!
    [MC] 16:24:21:376 GMT [THREAD 4856]  Idea ExpressMainWindow:SurprisenCreate()c4bd00
    [MC] 16:24:21:376 GMT [THREAD 4856]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter c4bd70 alloc size: 1 size: 1
    [MC] 16:24:21:376 GMT [THREAD 4856]  Idea MessageFilters:  Idea c4bd70
    [MC] 16:24:21:376 GMT [THREAD 4856]  Idea ExpressFeatureFlyout::ctor()c4aa78
    [MC] 16:24:21:376 GMT [THREAD 4856]  Idea ExpressLaunchWizard:SurprisenCreate()c4aa78
    [MC] 16:24:21:376 GMT [THREAD 4856]  Idea ExpressFeatureFlyout:SurprisenCreate()c4aa78
    [MC] 16:24:21:376 GMT [THREAD 4856]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter c4aae8 alloc size: 2 size: 2
    [MC] 16:24:21:376 GMT [THREAD 4856]  Idea MessageFilters:  Idea c4bd70  Idea c4aae8
    [MC] 16:24:21:564 GMT [THREAD 4856]  Idea ExpressDesktopWindow:SurprisenCreate() - added message filter cf8688 alloc size: 4 size: 3
    [MC] 16:24:21:564 GMT [THREAD 4856]  Idea MessageFilters:  Idea c4bd70  Idea c4aae8  Idea cf8688  Idea 0
    [MC] 16:24:21:579 GMT [THREAD 4856]  Idea ExpressFeatureFlyout::ctor()ab8560
    [MC] 16:24:22:095 GMT [THREAD 4856]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 16:24:34:110 GMT [THREAD 4856]  Drinks ExpressConsoleApp::getClientConfigUrl() ServerUrl is https://svc.sharedview.com
    [MC] 16:24:34:189 GMT [THREAD 5668]  Idea (InetUtils) HttpSendRequest returned status code=407
    [MC] 16:24:34:220 GMT [THREAD 5668]  Idea (InetUtils) HttpSendRequest returned status code=407
    [MC] 16:24:34:220 GMT [THREAD 5668]  Wilted Flower PWException being thrown: placeware:Stick out tongueWException: Unable to get config file. Status code=407 (e:\lmsource\lms\rel\simplerjoin\csrc\placeware\client\express\appbase\expresssessionresolver.cpp: placeware::ExpressSessionResolver::loadConfigFile(), 58)
    [MC] 16:24:34:220 GMT [THREAD 5668]  Email Failed to refresh client config props from https://svc.sharedview.com/client-config.txt
    [MC] 16:24:34:282 GMT [THREAD 4856]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)
    [MC] 16:24:34:298 GMT [THREAD 4856]  Idea ExpressLaunchWizard:Tongue TiedetRightSidePane - ChangeHeartBeatStage(AccessManagerB:SurprisenNonInvite)

    Tuesday, April 1, 2008 4:25 PM

All replies

  • Unchecking "Check For Server Revocation List" should have worked, did you restart IE?

    Thursday, April 3, 2008 5:24 PM
  • Yep.  Restarted my machine.
    Friday, April 4, 2008 4:13 PM
  • Hi Nate,

     

    Do you have the ISA firewall client installed?

     

    thanks

    Cameron

    Monday, April 28, 2008 7:28 PM