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CRM - Email Router error #17174 - An error occurred while validating the e-mail message with subject RRS feed

  • Question

  • We have CRM deployed on premise and like to start using it, now I'm facing an issue with routed e-mails and on CRM I see there's a lot of errors with event ID 17174 being generated whenever I receive an e-mail address to my inbox. 

    There's no Exchange server on Premise, we are using a hosted Exchange and it seems after I configured the e-mail router configuration the test passes without any issues however, i'm not sure which e-mail should I be approving ? Is it my e-mail or should I setup a forward e-mail and set it up on E-mail router configuration ? 

    My current configuration is as following:

      
    Configuration Profiles tab (Incoming profile) (Advanced tab has default settings)

    E-mail server Type: Exchange 2010

    Authentication Type: Windows Authentication

    Location Server: https://west.exch028.serverdata.net/EWS/Exchange.asmx

    Access Credentials: Other specified Specified


    Domain administrator login account


    Configuration Profiles tab (Outgoing profile) (Advanced tab has default settings)

    E-mail server Type: SMTP

    Authentication Type: Windows Authentication

    Location Server: https://west.exch028.serverdata.net

    Access Credentials: Local System Account



    Deployments tab

    MIcrosoft Dynamics CRM server: http://crm.servername/company_name 

    Access Credentials: Local System Account



    Users, queues, and forward mailboxes.
    in User queue I have one forward user (With no Mailbox) 
    in Forward, I have the same forward user (With no Mailbox) 
    I would really appreciate some help.

    Thanks

    ERROR Message

    #17174 - An error occurred while validating the e-mail message with subject "" in mailbox mymailbox@mydomain.com. Microsoft.Crm.Tools.Email.Providers.EmailException: E-mails for address (Cutsomer e-mail address) in forward mailbox could not be processed as the e-mail address is not associated with any approved forward mailbox user or queue record in CRM.

    Mohammed JH

    Wednesday, September 26, 2012 3:03 PM

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