Microsoft blocks access to software that we bought RRS feed

  • Question

  • Recently we met with serious violation of our rules by Microsoft.

    All started when our account "master-squirrel@hotmail.com" was blocked due to possible hack. It's nice but if your account is blocked you cannot get support of moderators who are responsoble for this kind of issues.

    Recovery process has an error on Hotmail site. After we enter new password it asks us to provide cell phone number and then an eror 401, unauthorized access. It meanse that recovery process doesn't work. However new passwords applies immediately that confirms that we are authorized to change the password.

    I registred the second account and ask moderators to help me. Strange people answered:


    All this days we cannot access to our software that we have already bought. Russian office of Microsoft doesn't reply to our official letters and it seems that they got the money and now they can relax.

    This letter is a copy that will send to all possible person and web resource to get our access back.

    Sunday, November 6, 2011 7:11 PM