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Not Genuine RRS feed

  • Question

  • I have Windows XP Professional.  Recently, upon starting the computer, I am shown a screen that says "This copy of Windows is not genuine."  From there it explains in a paragraph that it may be counterfeit.  This screen has two options, "Get Genuine" and "Resolve Later".  Neither of these buttons work and I am not able to get onto my computer.  Therefore I cannot run any diagnostic tests, access my PID, etc. 

    I purchased my computer from my school.  The back of my computer has a sticker that says "Windows XP Professional" and has many numbers and letters.  Of these I have my Product Key.

    I have been told that it is possible to fix this by calling Microsoft or visiting several websites I have been told about.  All of these have come to a quick and frusturating dead end.

    Please help.  Thanks.

    -Chris

    Saturday, June 24, 2006 4:07 PM

Answers

  • c123456,

    IMO, until you can get the computer to function properly, you will not be able to sort out the issue of genuine/nongenuine.

    MS recently published instructions on how to remove the Pilot versions of the Notification Tool, but these are useless if you can't log onto the computer:  http://support.microsoft.com/kb/921914/en-us

    If the computer came from its manufacturer with XP Pro preinstalled, for best results please go to the support pages for the exact make and model of computer and look for instructions on how to do a repair reinstallation, if possible.

    There have been too many different methods used by manufacturers over the years to give you blanket instructions on how to use the recovery/reinstallation solution provided.  In many cases, the only thing you can do with what the manufacturer provides is a destructive recovery which will destroy all user data and programs if not backed up or otherwise saved.

    This link provides information best oriented to an XP installation done with a genuine MS XP CDROM:  http://www.michaelstevenstech.com/XPrepairinstall.htm

    And here is the official repair reinstallation link from the MS KB:  http://support.microsoft.com/kb/315341/en-us

    Wednesday, June 28, 2006 3:54 PM

All replies

  • Change your Product Key without a Reinstall to match your genuine Product Key or COA:

    First, please verify if your COA sticker or product key: http://www.microsoft.com/resources/howtotell/en/coa.mspx

    matches your Product Key being used on your system. You can view your product key with the Genuine Advantage diagnostics tool (at least the last 15 digits) located here: http://go.microsoft.com/fwlink/?linkid=52012

    The Genuine Advantage Product Key Update Tool is only valid for users attempting to change their current non-genuine Product Key to a genuine COA sticker or genuine Product Key - all without a reinstall! http://go.microsoft.com/fwlink/?LinkId=50346&clcid=0x409

     

    Saturday, June 24, 2006 7:37 PM
    Moderator
  • Carey,

    Thank you for the response.  I went to the first website you listed: http://www.microsoft.com/resources/howtotell/en/coa.mspx (keep in mind I am having to use a friends computer because mine does not work).  I described the sticker on the bottom and was told that "Your COA exhibits Microsoft's anti-piracy features."  It then told me I should have received a cd and that I needed to verify it.  I did not receive a cd.  Dead end.  I believe the other two links you listed need to be run on my computer which isn't working.  If I'm wrong or you have any other ideas, please let me know.

    -Chris

    Sunday, June 25, 2006 1:26 PM
  • Chris:

     

    Please run this tool here (http://go.microsoft.com/fwlink/?linkid=52012 ) and copy its output to a reply here.

     

    -phil liu

    Monday, June 26, 2006 6:44 AM
  • Phil,

    I cannot run that on my computer since my computer will not do anything.  I cannot access the internet.  I am using friends computers and work computers to access this forum.  Any other ideas?

    Thank you,

    Chris

    Monday, June 26, 2006 12:20 PM
  • c123456,

    Can you do anything in Safe Mode?

    If not, from the Advanced Boot Options screen (aka Safe Mode screen), choose Last Known Good to attempt a rollback to a previous restore point.

    If no joy there, attempt a repair reinstallation.

    Wednesday, June 28, 2006 2:59 AM
  • Dan,

    I cannot do anything in safe mode.  It does the same thing as regularly turning it on.  Could you be more specific about a repair installation? Does this mean a reimage or can I do this myself?  Thanks.

    -Chris

    Wednesday, June 28, 2006 12:09 PM
  • c123456,

    IMO, until you can get the computer to function properly, you will not be able to sort out the issue of genuine/nongenuine.

    MS recently published instructions on how to remove the Pilot versions of the Notification Tool, but these are useless if you can't log onto the computer:  http://support.microsoft.com/kb/921914/en-us

    If the computer came from its manufacturer with XP Pro preinstalled, for best results please go to the support pages for the exact make and model of computer and look for instructions on how to do a repair reinstallation, if possible.

    There have been too many different methods used by manufacturers over the years to give you blanket instructions on how to use the recovery/reinstallation solution provided.  In many cases, the only thing you can do with what the manufacturer provides is a destructive recovery which will destroy all user data and programs if not backed up or otherwise saved.

    This link provides information best oriented to an XP installation done with a genuine MS XP CDROM:  http://www.michaelstevenstech.com/XPrepairinstall.htm

    And here is the official repair reinstallation link from the MS KB:  http://support.microsoft.com/kb/315341/en-us

    Wednesday, June 28, 2006 3:54 PM