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Problem logging in to CRM RRS feed

  • Question

  • We are having an issue logging in to one of our CRM instances.  When you try to login and submit your credentials the following message appears:

     

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    Error Description:
    The specified user is either disabled or is not a member of any business unit.

    Error Details:
    The specified user is either disabled or is not a member of any business unit.
    Full Stack:
    [CrmException: The specified user is either disabled or is not a member of any business unit.]
       at Microsoft.Crm.BusinessEntities.SecurityLibrary.CheckDisabledStatus(IUser user, IOrganizationContext context)
       at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetUserInfoInternal(WindowsIdentity identity, IOrganizationContext context, UserAuth& userInfo)
       at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetCallerAndBusinessGuidsFromThread(WindowsIdentity identity, Guid organizationId)
       at Microsoft.Crm.Authentication.CrmWindowsIdentity..ctor(WindowsIdentity innerIdentity, Boolean publishCrmUser, Guid organizationId)
       at Microsoft.Crm.Authentication.WindowsAuthenticationProvider.Authenticate(HttpApplication application)
       at Microsoft.Crm.Authentication.AuthenticationStep.Authenticate(HttpApplication application)
       at Microsoft.Crm.Authentication.AuthenticationPipeline.Authenticate(HttpApplication application)
       at Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e)
       at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
       at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
    Other Message: 

    Error Number:
    0x80040225

    Source File:
    Not available

    Line Number:
    Not available
     
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    It's as if all the user accounts have either been disabled or deleted including the CRM administrator's account. If anyone has any ideas I would be grateful.
     
    Many thanks,
     
    Douglas
    Tuesday, October 7, 2008 3:47 PM

All replies

  • This may be an Active Directory problem. Are all the domain controllers working and synchronising correctly ?

     

    Tuesday, October 7, 2008 7:48 PM
    Moderator
  • This is definately an active directory issue. It is not being synchroized with CRM server or its connection is broken.

     

    Wednesday, October 8, 2008 6:09 AM