We are having an issue logging in to one of our CRM instances. When you try to login and submit your credentials the following message appears:
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Error Description:
The specified user is either disabled or is not a member of any business unit.
Error Details:
The specified user is either disabled or is not a member of any business unit.
Full Stack:
[CrmException: The specified user is either disabled or is not a member of any business unit.]
at Microsoft.Crm.BusinessEntities.SecurityLibrary.CheckDisabledStatus(IUser user, IOrganizationContext context)
at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetUserInfoInternal(WindowsIdentity identity, IOrganizationContext context, UserAuth& userInfo)
at Microsoft.Crm.BusinessEntities.SecurityLibrary.GetCallerAndBusinessGuidsFromThread(WindowsIdentity identity, Guid organizationId)
at Microsoft.Crm.Authentication.CrmWindowsIdentity..ctor(WindowsIdentity innerIdentity, Boolean publishCrmUser, Guid organizationId)
at Microsoft.Crm.Authentication.WindowsAuthenticationProvider.Authenticate(HttpApplication application)
at Microsoft.Crm.Authentication.AuthenticationStep.Authenticate(HttpApplication application)
at Microsoft.Crm.Authentication.AuthenticationPipeline.Authenticate(HttpApplication application)
at Microsoft.Crm.Authentication.AuthenticationEngine.Execute(Object sender, EventArgs e)
at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()
at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)
Other Message:
Error Number: 0x80040225
Source File: Not available
Line Number: Not available
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It's as if all the user accounts have either been disabled or deleted including the CRM administrator's account. If anyone has any ideas I would be grateful.
Many thanks,
Douglas
