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Can't Activate Office 2003 RRS feed

  • Question

  • Hi!

     

    I had Office 2000 Premium on my computer when I got it.

     

    I have upgraded to Office Professional 2003, but cannot activate it.

     

    When I click on "Activate", nothing happens...

     

    Any help gratefully appreciated.

     

    Cheers :-)

     

    Roger

     

    Diagnostic Report (1.7.0069.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-CDVGC-9FVMV-B4P9Y
    Windows Product Key Hash: iRaZ+vZ/SXjj4Za4xvVQAG7IIBM=
    Windows Product ID: 55277-OEM-2111907-00124
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {47860112-1137-4CDF-88B4-7D3E815FB8B4}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.7.17.0
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 101 Not Activated
    OGA Version: Registered, 1.6.28.0
    Signed By: Microsoft
    Office Diagnostics: B4D0AA8B-531-645_025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{47860112-1137-4CDF-88B4-7D3E815FB8B4}</UGUID><Version>1.7.0069.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-B4P9Y</PKey><PID>55277-OEM-2111907-00124</PID><PIDType>2</PIDType><SID>S-1-5-21-493661172-4167815966-559925009</SID><SYSTEM><Manufacturer>Tiny Computers</Manufacturer><Model>755CI</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1.02Y</Version><SMBIOSVersion major="2" minor="3"/><Date>20040415000000.000000+000</Date><SLPBIOS>Tiny Computers,Tiny Computers,Tiny Computers,Tiny Computers</SLPBIOS></BIOS><HWID>E7BC3707018400EE</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>2</stat><msppid></msppid><name>Tiny Computers</name><model></model></SBID><OEM/><BRT/></MachineData>   <Software><Office><Result>101</Result><Products><Product GUID="{91E30409-6000-11D3-8CFE-0150048383C9}"><LegitResult>101</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59532A0CEF815A4</Val><Hash>PLV6//282NnIUAA3YT12isxl394=</Hash><Pid>73931-722-3455387-57780</Pid><PidType>1</PidType></Product></Products></Office></Software></GenuineResults> 

     

    Saturday, April 5, 2008 11:55 AM

Answers

  • Roger,

     

    Have you created a case with technical support regarding this matter?

    If so, please post the case number so we can contact you with further

    directions regarding your activation issue.

     

    Thank you,

     

    Lori MS

    Monday, May 5, 2008 7:05 PM

All replies

  • How to troubleshoot problems that you may experience when
    you try to activate an Office product:
    http://support.microsoft.com/kb/903275/en-us

     

    See: Method 2: "If the Opa11.dat file or the Data.dat file is corrupted"

    Saturday, April 5, 2008 6:59 PM
  • Thanks Carey

     

    Have tried that, but to no effect I'm afraid...

     

    When I click Help then Activate, nothing happens - how can I get the Activation Wizard to work, please?

     

    Cheers :-)

     

    Roger

    Saturday, April 5, 2008 9:18 PM
  • Licensing Activation fails in Office 2003

    http://support.microsoft.com/kb/823527/

    Saturday, April 5, 2008 9:51 PM
  • Thanks!

     

    Yeah - that's the exact problem, but that fix doesn't work for me - I delete the file and try Activating again, but nothing happens, other than that file re-appearing...

     

    Any other options?

     

    Cheers :-)

     

    Roger

    Sunday, April 6, 2008 4:37 PM
  • Hi Roger,

     

    Hmmm...I think you have momentarily stumped us!    I would suggest opening a technical support request with us where we will be able to email with you back and forth.

     

    1)  http://www.microsoft.com/genuine/selfhelp/ServiceRequest.aspx?displaylang=en&sGuid=0f02b8fe-16dd-4e6f-8094-59fc31fc1560

     

    Make sure you provide the diagnostic output and when you talk to the engineer, make note of the KB articles that you have already tried so they can enter this into your case file.

     

    Thanks,
    Michelle

     

    Monday, April 21, 2008 1:39 AM
  • Roger,

     

    Have you created a case with technical support regarding this matter?

    If so, please post the case number so we can contact you with further

    directions regarding your activation issue.

     

    Thank you,

     

    Lori MS

    Monday, May 5, 2008 7:05 PM
  • Thanks - I am temporarily using the trial version of Office 2007, so at least I can get my work done!

     

    Will have to unload it and give Office 2003 another try in June...

     

    Will try the above then - think it's got something to do with a registry entry or something?

     

    Cheers :-)

     

    Roger

    Tuesday, May 6, 2008 2:58 PM