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Problems with Renew RRS feed

  • Question

  • My subscription is all renewed but one of my computers that is supposed to be under that onecare account is not registaring that the subscription has been renewed, how do i get it to registar that the subscription has been renewed?

    Thursday, November 27, 2008 9:01 PM

Answers

  • I've moved your post from the Off Topic folder where you posted (You apparently missed this at the top of that folder -DO NOT POST HERE! Folder used by moderators to move off topic ite...) to the General topic folder.

     

     

    Renewal takes effect on the date that your current subscription expires and that it can take up to 24 hours for the subscription status to be updated in OneCare if you are renewing within 30 days of expiration and 5 days if renewal was performed between 90 and 30 days before expiration.

     

     You can try the following:

    • Check your PC date and time.
    • Check your subscription status by logging in with your subscription LiveID at http://billing.microsoft.com
    • Confirm that this is the same LiveID shown to be the Subscription ID in OneCare - Help/About…
    • Open OneCare and click "Check for Updates" to have OneCare check for updated credentials

    If your subscription is correctly shown at the Billing site, but incorrect in OneCare and your PC date and time are correct, please contact support.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

     

    -steve

     

    Monday, December 1, 2008 1:02 AM
    Moderator