Answered by:
Error 0xc004f027

Question
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Hi, I recently installed my copy of Windows Vista Buisness 64-bit, but the first time I tried to use and log on I got a Validation Error. I can't even access My Computer or desktop either.
Enclosed is the Diagnostic Report. I recieved my copy of windows from the school of engineering at UCLA. As HSSEAS with a valid SEASnet account, we are entitled to software in a license agreement with Microsoft. But so far I can't even take advantage of that. Anyways, thanks.
Diagnostic Report (1.5.0723.1):
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WGA Data-->
Validation Status: Invalid License
Detailed Status: 0xc004f027
Windows Product Key: *****-*****-2QH44-96K6D-XVRY9
Windows Product Key Hash: /Ifs0l7Wf4fDa2o6Uooo7YvJ564=
Windows Product ID: 89584-009-3907466-71708
Windows Product ID Type: 5
Windows License Type: Retail
Windows OS version: 6.0.6000.2.00010100.0.0.000
ID: 9fe87132-2560-48a9-bb42-fe0696c535cb
Is Admin: No
AutoDial:
Registry: 0x0
WGA Version: Registered, 1.5.723.1
Signed By: Microsoft
Product Name: Windows Vista (TM) Business
Architecture: 0x00000009
Build lab: 6000.vista_rtm.061101-2205
TTS Error: K:20070109201742044-M:20070109195341921-
Validation Diagnostic:
Resolution Status: N/ANotifications Data-->
Cached Result: N/A
File Exists: No
Version: N/A
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002OGA Data-->
Office Status: 109 N/A
OGA Version: Failed to retrieve file version. - 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: FCEE394C-3175-80070002Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
Download signed ActiveX controls:
Download unsigned ActiveX controls:
Run ActiveX controls and plug-ins:
Initialize and script ActiveX controls not marked as safe:
Allow scripting of Internet Explorer Webbrowser control:
Active scripting:
Script ActiveX controls marked as safe for scripting:File Scan Data-->
Other data-->
Office Details: <GenuineResults><MachineData><UGUID>9fe87132-2560-48a9-bb42-fe0696c535cb</UGUID><Version>1.5.0723.1</Version><OS>6.0.6000.2.00010100.0.0.000</OS><PKey>*****-*****-*****-*****-XVRY9</PKey><PID>89584-009-3907466-71708</PID><PIDType>5</PIDType><SID>S-1-5-21-1652267404-4229282607-2307851718</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1014.008</Version><SMBIOSVersion major="2" minor="3"/><Date>20050630000000.000000+000</Date></BIOS><HWID>32333507018400E6</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/></MachineData> <Software><Office><Result>109</Result><Products/></Office></Software></GenuineResults>Wednesday, January 10, 2007 4:47 AM
Answers
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Hello,
Could you try reactivating with the key your school gave you? Even if you're locked out of your machine you should still be getting the option to reenter you key. Then you can validate again at http://www.microsoft.com/genuine/ . Please try doing that and let me know if you still have issues. Thank you!
Wednesday, January 10, 2007 9:39 PM
All replies
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File a WGA support case here: http://support.microsoft.com/oas/default.aspx?&c1=509&gprid=9860& in order to get technical support.Wednesday, January 10, 2007 3:34 PMModerator
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Hello,
Could you try reactivating with the key your school gave you? Even if you're locked out of your machine you should still be getting the option to reenter you key. Then you can validate again at http://www.microsoft.com/genuine/ . Please try doing that and let me know if you still have issues. Thank you!
Wednesday, January 10, 2007 9:39 PM