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Re: Office validation failure RRS feed

  • Question

  • Lori,

    I'm having difficulties positng on this site and found I could reply here - can you help out with a rundown on my diagnosis. I'm having problems with Office and from the diagnosis, I feel I've got a dud.  If this is the case what are my options considering I have substantail files from Prof Office that I wish to save.  Do I have to delete the 'dodgy' copy first then reload an original and how will this affect my saved files already created.  Can I load a trail version until I purchase a legit version to maintain use of system.  My System Restore Points, System Information, Media Player have all dropped off the planet at the moment.

    Thanks


    Diagnostic Report (1.7.0095.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0
    Online Validation Code: N/A
    Cached Validation Code: N/A
    Windows Product Key: *****-*****-QMRDD-V2834-BGXKT
    Windows Product Key Hash: /RSQUmeQjPqVQfg4V5WfjhhvY7Y=
    Windows Product ID: 76477-OEM-2151426-43898
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 5.1.2600.2.00010300.2.0.hom
    CSVLK Server: N/A
    CSVLK PID: N/A
    ID: {10048177-F4A8-4DDA-9EBF-44AA800A04BD}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: Registered, 1.7.69.2
    Signed By: Microsoft
    Product Name: N/A
    Architecture: N/A
    Build lab: N/A
    TTS Error: N/A
    Validation Diagnostic: 025D1FF3-171-1
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A
    Version: N/A

    WGA Notifications Data-->
    Cached Result: 0
    File Exists: Yes
    Version: 1.5.532.2
    WgaTray.exe Signed By: Microsoft
    WgaLogon.dll Signed By: Microsoft

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    WGATray.exe Signed By: Microsoft
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 114 Blocked VLK 2
    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-171-1

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 7.0; Win32)
    Default Browser: C:\PROGRA~1\MOZILL~1\FIREFOX.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{10048177-F4A8-4DDA-9EBF-44AA800A04BD}</UGUID><Version>1.7.0095.0</Version><OS>5.1.2600.2.00010300.2.0.hom</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BGXKT</PKey><PID>76477-OEM-2151426-43898</PID><PIDType>3</PIDType><SID>S-1-5-21-823518204-1958367476-1801674531</SID><SYSTEM><Manufacturer>To Be Filled By O.E.M.</Manufacturer><Model>To Be Filled By O.E.M.</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1009.001</Version><SMBIOSVersion major="2" minor="3"/><Date>20050317000000.000000+000</Date></BIOS><HWID>85A736D701846052</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>E. Australia Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><BRT/></MachineData>      <Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57415</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

    Wednesday, July 9, 2008 12:14 AM

Answers

  • B Eagle,

     

    We are glad to help :-). Should you need OGA advice in the future please stop by and visit us here in the forums. Also please ensure you backup any and all files prior doing anything whatsoever. Also make sure you are using a good antivirus program. Please check out Microsoft Live OneCare. This is one great suite of programs which will help out with many issues including backup.  Here is the link should you want to learn more:  http://onecare.live.com/standard/en-us/default.htm

     

     

    Take care,

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

     

    Wednesday, July 16, 2008 1:04 AM

All replies

  • B Eagle,

     

    Let’s split your thread off so we may focus more attention on your particular situation.  Splitting threads are done to mitigate confusion caused by more than one posting about similar   topics allowing us to focus on each customer individually.

     

    Lori MS

    Wednesday, July 9, 2008 4:25 PM
  •  

    B Eagle,

     

    We are sorry to hear about the problem your currently experiencing. I can see right away what the issue is and why you are not passing validation.  Unfortunately, the product key used to install the Microsoft Office Professional Edition 2003 is a Volume License Key (VLK) that has been blocked per the request of the legal VLK holder.  As a rule, VLK editions Office should not be sold to individual consumers. Businesses, schools and governments normally use VLK editions for flexibility in installing many computers. Also, Volume Licenses MS Office are Upgrade licenses ONLY and cannot be used as the original or base license for a new computer.

     

     

    Also please review the Validation Advisor for further guidance at:

    https://www.microsoft.com/genuine/selfhelp/ValidationHelp.aspx

     

        First, if this comes as a total surprise to you, please visit the retailer where you purchased the software and let them know the software is a counterfeit copy.  Please print a copy of the diagnostic report so you may show them proof for the VLK status. Request they immediately reimburse you and/or provide a Genuine Copy.

     

    Windows Genuine Advantage (WGA) is here to help protect YOU, our valued customer. It is important for more people like you to report piracy @ http://www.microsoft.com/piracy/default.mspx  who have become victims. Microsoft legal will follow up on all leads provided.  Submitting piracy reports will assist in stopping unscrupulous business practices.  We CANNOT determine the "Quality" level of non-Genuine submissions and cannot guarantee such a thing here on the forum. You may be eligible for free software if you have high quality counterfeit discs as illustrated here:

    http://www.microsoft.com/resources/howtotell/content.aspx?displaylang=en&pg=counterfeit

     

                     Again, we are sorry to hear about your situation. Please be sure to backup or otherwise offload any data from the hard disk because a clean installation/reimaging will destroy all personal user data on the hard drive. Please don't hesitate re-posting if you need further assistance.  You can also purchase a genuine Microsoft product at your local retailer or also online at www.microsoft.com

     

     

    Lori MS
    Wednesday, July 9, 2008 5:13 PM
  •  

    B Eagle,

     

    Please see Stephen's advice to save your files before you do anything.

    You can load a trial version prior to uninstalling the non-genuine version.

    However, note that if you have a non-genuine version of office on the computer, you will maintain the

    non-genuine status, regardless of any genuine versions of office you have installed.

     

    Here are some good notes regarding the type of file format to save for backwards compatibility between

    office 2007 and office 2003

    http://forums.techarena.in/showthread.php?t=704845

     

    Lori MS

    Wednesday, July 9, 2008 11:00 PM
  • Lori/Stephen,

    Thanks for the advice - looks like I have some work ahead of me before I dump this system. 

    Will be back if I have further problems - fast and helpful advice.

    Gary
    Thursday, July 10, 2008 5:08 AM
  • B Eagle,

     

    We are glad to help :-). Should you need OGA advice in the future please stop by and visit us here in the forums. Also please ensure you backup any and all files prior doing anything whatsoever. Also make sure you are using a good antivirus program. Please check out Microsoft Live OneCare. This is one great suite of programs which will help out with many issues including backup.  Here is the link should you want to learn more:  http://onecare.live.com/standard/en-us/default.htm

     

     

    Take care,

     

    Stephen Holm, MS
    WGA and OGA Forum Manager

     

    Wednesday, July 16, 2008 1:04 AM