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How to restore Windows Live Mail contacts? RRS feed

  • Question

  • Using Live OneCare version 2.0, how are Windows Live Mail contacts restored?  My contacts are not synchronized with Windows Live... they were local contacts.  Upon restore and import of Windows Live Mail's data, the contacts are completely missing.

     

    Help!

    Sunday, February 3, 2008 4:47 AM

Answers

  • I found my contacts located here on my Vista machine for Windows Live Mail:

     

    C:\Users\[user ID]\AppData\Local\Microsoft\Windows Live Mail\Contacts\[LiveID]\real

     

    All contacts are there - off line and sychronized ones, with an extension of .contact

     

    I can't tell you if OneCare backs these up if you select Mail as the type, but I would expect that it should. Please contact support to review this and to get it reported if it turns out that the contacts are not being backed up.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Monday, February 4, 2008 4:51 PM
    Moderator

All replies

  • I found my contacts located here on my Vista machine for Windows Live Mail:

     

    C:\Users\[user ID]\AppData\Local\Microsoft\Windows Live Mail\Contacts\[LiveID]\real

     

    All contacts are there - off line and sychronized ones, with an extension of .contact

     

    I can't tell you if OneCare backs these up if you select Mail as the type, but I would expect that it should. Please contact support to review this and to get it reported if it turns out that the contacts are not being backed up.

    How to reach support (FAQ) - http://forums.microsoft.com/WindowsOneCare/ShowPost.aspx?PostID=2421771&SiteID=2

    -steve

    Monday, February 4, 2008 4:51 PM
    Moderator
  •  

    my msn was hacked and i can't get into it, by any means possible, is there any way , i can use the conact list on C:\Users\[user ID]\AppData\Local\Microsoft\Windows Live Mail\Contacts\[LiveID]\real

    to recover my contacts please .....

    Monday, November 24, 2008 8:45 PM
  •  adeelabdullah wrote:

     

    my msn was hacked and i can't get into it, by any means possible, is there any way , i can use the conact list on C:\Users\[user ID]\AppData\Local\Microsoft\Windows Live Mail\Contacts\[LiveID]\real

    to recover my contacts please .....

    Hacked or not, you should be able to open Windows Live Mail without signing in and can export your contacts that are stored locally. I would, however, contact Windows Live Hotmail support to recover your account.

    Support for Windows Live Hotmail and other Windows Live programs and services:

    Go to http://support.live.com and sign in with a LiveID

    Click on the Windows Live service or product you need help with.

    If you are not presented with an email support form, but are instead redirected to help.live.com for that service/product, in the page that opens from http://help.live.com select any topic on the left hand side or search for a question in the search box.

    The results of your search or the clicked topic appears in the right hand frame, along with a tiny link in the lower right hand corner – “Get more help.”

    Click that tiny link and you will get to a page with a link “Contact support”

    Click that link and you will be presented with the email support form to fill out. Provide as much detail as possible and you should get a response from support within 24 hours.

    Help topics at http://help.live.com

    Support for MSN or paid Hotmail Plus - http://support.msn.com

     

    -steve

    Tuesday, November 25, 2008 1:21 PM
    Moderator
  •  

    Thanx alot for reply but firstly i deleted my account when i signed in the live mail as i thought there is an error, it has happpend in past, it says failed to connect and u have delete the account and add it again. so i don't have the option of using the first solution.

    As for the second one, i have tried to navigate my way to all possible pages and to help.live.com , but when i click on "get more help", it doesn't give me any contact form, i have tried as i hard i could, i am not a computer newbie but feels totally silly.

    the thing is , all the contacts from my lost ID are still in a folder in Admin/local settings folder/. i have tried to copy the contacts from old address to new address but it doesnt work, have u got any opinion as to if that can be done to any distination folder.

    also how to contact windows support team please, becuase , i honestly can't figure out any way to finding that "contact support"

    Tuesday, November 25, 2008 2:22 PM
  • I just followed the instructions I posted for getting through to the support form for Hotmail support and it worked for me, albeit with an extra step when I landed on the Help.Live.com page and had to reselect Hotmail from the list.

    Note that this forum is for Windows Live OneCare, not Mail. If you had a backup made with OneCare, you'd be on topic, but you're off topic.

    There are some very knowledgeable people helping Windows Live Mail users here:

    Windows Live Mail Desktop

     

    -steve

    Tuesday, November 25, 2008 3:02 PM
    Moderator