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bought Windows from ebay--is this genuine? RRS feed

  • Question

  • I want to see if this can be checked.  I bought Windows 7 on eBay and received a burned DVD and a key. It was certified genuine when I installed it, but this week declared itself not genuine.  I tried uninstalling KB971033 and rearming, and it declared itself genuine again.

    I contacted the seller and they said they worked with MSFT tech support and determined that I must have got a "false positive". They sent me a replacement key, which I haven't used yet.

    Darin Smith, can you check whether this was an MSDN copy? I also have the replacement key they sent me that I could e-mail you to check--haven't used it yet. I'm going to ask them to send me proof that it's a copy they have the legitimate right to sell. Otherwise I'll try to get a refund through ebay.

    First and last time I ever buy software on ebay. I guess it's not safe, even if they have 100% positive feedback.

    --------------------------------------

    Diagnostic Report (1.9.0019.0):
    -----------------------------------------
    WGA Data-->
    Validation Status: Genuine
    Validation Code: 0

    Cached Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-FX6R7-HBD4C-HMP4G
    Windows Product Key Hash: qMfCt5wHjSYCfFilTyYzyxoy9aY=
    Windows Product ID: 00359-231-8118811-86027
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {DD2D2E4E-354F-4787-8E48-124FCD8BB6A5}(3)
    Is Admin: Yes
    TestCab: 0x0
    WGA Version: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000000
    Build lab: 7600.win7_gdr.091207-1941
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    WGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: 2.0.48.0
    OGAExec.exe Signed By: Microsoft
    OGAAddin.dll Signed By: Microsoft

    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Professional Edition 2003 - 100 Genuine
    OGA Version: Registered, 2.0.48.0
    Signed By: Microsoft
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\Windows\system32\wat\watadminsvc.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\npwatweb.dll[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watux.exe[hr = 0x80070002]
    File Mismatch: C:\Windows\system32\wat\watweb.dll[hr = 0x80070002]

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{DD2D2E4E-354F-4787-8E48-124FCD8BB6A5}</UGUID><Version>1.9.0019.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HMP4G</PKey><PID>00359-231-8118811-86027</PID><PIDType>5</PIDType><SID>S-1-5-21-1957914781-3893058522-99580635</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>P5K PRO</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>1202   </Version><SMBIOSVersion major="2" minor="4"/><Date>20080722000000.000000+000</Date></BIOS><HWID>44B83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>100</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>5EE978AF7108DD8</Val><Hash>4yoCxiCoDPPAdSHwNcE8WQY7rR0=</Hash><Pid>70145-748-5571953-57442</Pid><PidType>1</PidType></Product></Products><Applications><App Id="15" Version="11" Result="100"/><App Id="16" Version="11" Result="100"/><App Id="18" Version="11" Result="100"/><App Id="19" Version="11" Result="100"/><App Id="1A" Version="11" Result="100"/><App Id="1B" Version="11" Result="100"/><App Id="44" Version="11" Result="100"/></Applications></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Software licensing service version: 6.1.7600.16385

    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, RETAIL channel
    Activation ID: 3b965dfc-31d9-4903-886f-873a0382776c
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00172-231-811881-00-1033-7600.0000-1002010
    Installation ID: 002462989305768995763975797945082420210971821156179120
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HMP4G
    License Status: Initial grace period
    Time remaining: 38520 minute(s) (26 day(s))
    Remaining Windows rearm count: 2
    Trusted time: 4/13/2010 7:32:22 AM

    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0xC004C4A2
    HealthStatus: PASS
    Event Time Stamp: 4:10:2010 00:45
    WAT Activex: Not Registered - 0x80040154
    WAT Admin Service: Not Registered - 0x80040154

    HWID Data-->
    HWID Hash Current: MgAAAAEABAABAAEAAAABAAAAAgABAAEA6GEazqrRAPiI/QKlZP5awigoXKMS6aqrRso=

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information:
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            A_M_I_        OEMAPIC
      FACP            A_M_I_        OEMFACP
      HPET            A_M_I_        OEMHPET
      MCFG            A_M_I_        OEMMCFG
      OEMB            A_M_I_        AMI_OEM
      OSFR            A_M_I_        OEMOSFR


     

    Tuesday, April 13, 2010 12:09 PM

Answers

  • I want to see if this can be checked.  I bought Windows 7 on eBay and received a burned DVD and a key. It was certified genuine when I installed it, but this week declared itself not genuine.  I tried uninstalling KB971033 and rearming, and it declared itself genuine again.

    I contacted the seller and they said they worked with MSFT tech support and determined that I must have got a "false positive". They sent me a replacement key, which I haven't used yet.


     

    XXXXX-231-XXXXXXX-XXXXX

    That 231 is consistant with MSDN home premium MSDN/technet keys, this was no false positive. By all means, do not install and depend on that second key, the seller just wants to push your dispute out past the 45 days, or long enough to disapear.

    File your claim today but by all means wait for Darin's confirmation first but do not wait past today. I only use anectdotal evedince to spot these keys and he has way cool MS supplied tools to check them (but, every key reported here in the 065-067 range for ultimate, 230-231 for premium and 220 for pro have turned out to be blocked MSDN keys).

    I installed all three major flavors using my TN keys to compare PID's and they were also consistant with these ranges.


    Tuesday, April 13, 2010 12:36 PM
  • Hi lexington04,

      This is not a False Positive

      I have checked the Product Key being used in your copy of Windows and unfortunatly it has, in fact, been Blocked.   The Key is from an MSDN Subscription Account that either has been broken into and the key was stolen and is now being sold or the subscription owner is selling their own key (which is against the Licensing Terms for Product keys from an MSDN Subsciption).

      Carl_OH is absolutely right, the seller has already tried to pawn off a bad key on you.  The additional fact that he gave you a Burned DVD (I assume he didn't supply the required Certificate of Authenticity either) I have no faith that the "new" key, he gave you, would be any better.  If he still says it's a false positive, point him to this thread. 

      I recommend moving forward with your Dispute. Return the Non-Genuine Key and Software, for a full refund.

    Thank you,


    Darin MS
    Tuesday, April 13, 2010 8:48 PM

All replies

  • I want to see if this can be checked.  I bought Windows 7 on eBay and received a burned DVD and a key. It was certified genuine when I installed it, but this week declared itself not genuine.  I tried uninstalling KB971033 and rearming, and it declared itself genuine again.

    I contacted the seller and they said they worked with MSFT tech support and determined that I must have got a "false positive". They sent me a replacement key, which I haven't used yet.


     

    XXXXX-231-XXXXXXX-XXXXX

    That 231 is consistant with MSDN home premium MSDN/technet keys, this was no false positive. By all means, do not install and depend on that second key, the seller just wants to push your dispute out past the 45 days, or long enough to disapear.

    File your claim today but by all means wait for Darin's confirmation first but do not wait past today. I only use anectdotal evedince to spot these keys and he has way cool MS supplied tools to check them (but, every key reported here in the 065-067 range for ultimate, 230-231 for premium and 220 for pro have turned out to be blocked MSDN keys).

    I installed all three major flavors using my TN keys to compare PID's and they were also consistant with these ranges.


    Tuesday, April 13, 2010 12:36 PM
  • Hi lexington04,

      This is not a False Positive

      I have checked the Product Key being used in your copy of Windows and unfortunatly it has, in fact, been Blocked.   The Key is from an MSDN Subscription Account that either has been broken into and the key was stolen and is now being sold or the subscription owner is selling their own key (which is against the Licensing Terms for Product keys from an MSDN Subsciption).

      Carl_OH is absolutely right, the seller has already tried to pawn off a bad key on you.  The additional fact that he gave you a Burned DVD (I assume he didn't supply the required Certificate of Authenticity either) I have no faith that the "new" key, he gave you, would be any better.  If he still says it's a false positive, point him to this thread. 

      I recommend moving forward with your Dispute. Return the Non-Genuine Key and Software, for a full refund.

    Thank you,


    Darin MS
    Tuesday, April 13, 2010 8:48 PM
  • lexington04 wrote:
    > I want to see if this can be checked. I bought Windows 7 on eBay and received a
    > burned DVD and a key.....


    "Burned DVD?" You shouldn't even need to ask whether or not it's
    legitimate. It isn't.



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    Wednesday, April 14, 2010 12:47 AM
  • I knew from the item listing that it was going to come on a burned DVD. Aren't you able to buy Windows as a download from Microsoft's site and then burn the iso? I thought that's what I was getting.

    Anyway, thank you for the help! I already got my refund from them through ebay.

    Another question: I'm going to buy a new boxed copy from Best Buy. Do I need to reinstall now, or can I just enter the new key that comes with the boxed copy? And is there a way to get that KB971033 install now that I've already hidden it in Windows Update?

    Thanks!

    Thursday, April 15, 2010 3:05 AM
  • Hello lexington04,

    As a matter of fact the ONLY place you as a regular consumer can make a legitimate electronic purchase of Windows 7 is directly from Microsoft.  Digital delivery of these purchases happens thru their sales partner Digital River.  Microsoft and Digital River DO NOT sell on eBay, period.

    http://store.microsoft.com

    Your best option is to backup and offload your data, then do a clean installation (repartition and reformat) of Windows 7 onto your computer.  Microsoft research shows that over half of the unauthorized downloadable .isos of Microsoft products have malware, viruses, and other unwanted code embedded within the iso.  Get that potential cesspool off your computer by doing a clean installation :-)

     


    Buy Office 2007 Now, Get Office 2010 Free http://office2010.microsoft.com/en-us/tech-guarantee/microsoft-office-2010-technology-guarantee-FX101825695.aspx?CTT=97
    Thursday, April 15, 2010 3:15 AM