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error 0x8004fe21 = this computer is not running genuine windows. RRS feed

  • Question

  • hi....i am from greece and 8 months now i bought  a new toshiba cosmio x775-Q7272 with windows 7 premium installed and some days now just started getting error 0x8004fe21 = this computer is not running genuine windows. Here is a diagnostic report. How do i fix problem? sorry for my bad english....

    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->

    Validation Code: 0x8004FE21
    Cached Online Validation Code: N/A, hr = 0xc004f012
    Windows Product Key: *****-*****-4F8HK-M4P73-W8DQG
    Windows Product Key Hash: Xs1iQgVeo0C+sObJxS7eu+FuBPQ=
    Windows Product ID: 00359-OEM-8992687-00057
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {1B060BE1-23B7-4977-A917-8E573B3269F5}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.111118-2330
    TTS Error:
    Validation Diagnostic:
    Resolution Status: N/A

    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002

    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002

    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002

    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed

    File Scan Data-->
    File Mismatch: C:\windows\system32\el-GR\sppc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\el-GR\sppcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\el-GR\slc.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\el-GR\slcext.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\el-GR\sppuinotify.dll.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\windows\system32\el-GR\slui.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\windows\system32\el-GR\sppcomapi.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\el-GR\sppcommdlg.dll.mui[6.1.7600.16385], Hr = 0x800b0100
    File Mismatch: C:\windows\system32\el-GR\sppsvc.exe.mui[6.1.7600.16385], Hr = 0x80092003
    File Mismatch: C:\windows\system32\el-GR\user32.dll.mui[6.1.7600.16385], Hr = 0x800b0100

    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{1B060BE1-23B7-4977-A917-8E573B3269F5}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-W8DQG</PKey><PID>00359-OEM-8992687-00057</PID><PIDType>2</PIDType><SID>S-1-5-21-3016404415-3829947471-3473906850</SID><SYSTEM><Manufacturer>TOSHIBA</Manufacturer><Model>Qosmio X775</Model></SYSTEM><BIOS><Manufacturer>TOSHIBA</Manufacturer><Version>1.20</Version><SMBIOSVersion major="2" minor="6"/><Date>20110602000000.000000+000</Date></BIOS><HWID>16253607018400FE</HWID><UserLCID>0408</UserLCID><SystemLCID>0408</SystemLCID><TimeZone>Χειμερινή ώρα GTB(GMT+02:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>TOSCPL</OEMID><OEMTableID>TOSCPL00</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> 

    Spsys.log Content: 0x80070002

    Licensing Data-->
    Έκδοση υπηρεσίας παραχώρησης Αδειών Χρήσης λογισμικού: 6.1.7601.17514

    Όνομα: Windows(R) 7, HomePremium edition
    Περιγραφή: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Αναγνωριστικό ενεργοποίησης: d2c04e90-c3dd-4260-b0f3-f845f5d27d64
    Αναγνωριστικό εφαρμογής: 55c92734-d682-4d71-983e-d6ec3f16059f
    Εκτεταμένο PID: 00359-00178-926-800057-02-1033-7601.0000-1322011
    Αναγνωριστικό εγκατάστασης: 011955193840028640334546066613024483310326259835419905
    URL πιστοποιητικού επεξεργαστή: http://go.microsoft.com/fwlink/?LinkID=88338
    URL πιστοποιητικού υπολογιστή: http://go.microsoft.com/fwlink/?LinkID=88339
    URL άδειας χρήσης: http://go.microsoft.com/fwlink/?LinkID=88341
    URL πιστοποιητικού αριθμού-κλειδιού προϊόντος: http://go.microsoft.com/fwlink/?LinkID=88340
    Μερικός αριθμός-κλειδί προϊόντος: W8DQG
    Κατάσταση άδειας χρήσης: Με άδεια χρήσης
    Εναπομένων αριθμός επανενεργοποιήσεων των Windows: 3
    Αξιόπιστη ώρα: 5/4/2012 00:36:38

    Windows Activation Technologies-->
    HrOffline: 0x8004FE21
    HrOnline: N/A
    HealthStatus: 0x000000000000EF60
    Event Time Stamp: 3:31:2012 05:49
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    Tampered File: %systemroot%\system32\sppc.dll|sppc.dll.mui
    Tampered File: %systemroot%\system32\sppcext.dll|sppcext.dll.mui
    Tampered File: %systemroot%\system32\slc.dll|slc.dll.mui
    Tampered File: %systemroot%\system32\slcext.dll|slcext.dll.mui
    Tampered File: %systemroot%\system32\sppuinotify.dll|sppuinotify.dll.mui
    Tampered File: %systemroot%\system32\slui.exe|slui.exe.mui|COM Registration
    Tampered File: %systemroot%\system32\sppcomapi.dll|sppcomapi.dll.mui
    Tampered File: %systemroot%\system32\sppcommdlg.dll|sppcommdlg.dll.mui
    Tampered File: %systemroot%\system32\sppsvc.exe|sppsvc.exe.mui


    HWID Data-->
    HWID Hash Current: LgAAAAEAAQABAAIAAAABAAAAAgABAAEAonZ07cTuPOReuKZ7EqUknlpvRsgucw==

    OEM Activation 1.0 Data-->
    N/A

    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information:
      ACPI Table Name OEMID Value OEMTableID Value
      APIC   TOSCPL  TOSCPL00
      FACP   TOSCPL  TOSCPL00
      HPET   TOSCPL  TOSCPL00
      MCFG   TOSCPL  TOSCPL00
      SLIC   TOSCPL  TOSCPL00
      SSDT   PmRef  Cpu0Ist
      SSDT   PmRef  Cpu0Ist
      SSDT   PmRef  Cpu0Ist
      SSDT   PmRef  Cpu0Ist


     

    Wednesday, April 4, 2012 10:07 PM

Answers