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Analytics and tuning studio audio playback ERROR: The source audio format is currently not supported RRS feed

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    Hello,

     

    1. When I try to playback audio record in analytics and tuning studio, I get an error, "The source audio format is currently not supported". What additional codec/feature do I need to install?
    2. When I try to export session audio, I get the same error : "Failed to save the following audio files: c:\...\*.wav The source audio format is currently not supported".

     

    Thanks

     

    PS. Wav's exported from *.etl files using MssContentExtract play perfectly (using windows media player).

    Wednesday, September 24, 2008 6:47 AM