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Laptop belonging to company having propblems with Genuine Office Advantage Message RRS feed

  • Question

  • The head of our company uses a laptop and lately has been receiving Genuine Advantage messges about his copy of Office.  The problems started recently, just after our server was upgraded to Windows 2008.  I ran the diagnostic tool, which follows. 

    I found the following info about his Office - "Blocked VLK" is a Volume License Key that is valid, but was licensed solely to a corporation or larger enterprise/business

    ."  This laptop is used for company business and I'm wondering if there is a way to connect the programs on his laptop to the company license so this message stops popping up. 

    Diagnostic Report (1.9.0011.0):

    -----------------------------------------

    WGA Data-->

    Validation Status: Genuine

    Validation Code: 0

     

    Cached Validation Code: N/A

    Windows Product Key: *****-*****-RY7BM-HM3KT-BKVRW

    Windows Product Key Hash: 6994t4LQCbvkXhtNbqQCL4+auQs=

    Windows Product ID: 76487-OEM-2211906-00107

    Windows Product ID Type: 2

    Windows License Type: OEM SLP

    Windows OS version: 5.1.2600.2.00010100.3.0.pro

    ID: {AF2D0B92-D96D-4BE4-9BA0-D67CCC989E5A}(3)

    Is Admin: Yes

    TestCab: 0x0

    WGA Version: Registered, 1.9.40.0

    Signed By: Microsoft

    Product Name: N/A

    Architecture: N/A

    Build lab: N/A

    TTS Error: N/A

    Validation Diagnostic: 025D1FF3-230-1

    Resolution Status: N/A

     

    WgaER Data-->

    ThreatID(s): N/A

    Version: N/A

     

    WGA Notifications Data-->

    Cached Result: 0

    File Exists: Yes

    Version: 1.9.40.0

    WgaTray.exe Signed By: Microsoft

    WgaLogon.dll Signed By: Microsoft

     

    OGA Notifications Data-->

    Cached Result: N/A, hr = 0x80070002

    Version: 2.0.48.0

    OGAExec.exe Signed By: Microsoft

    OGAAddin.dll Signed By: Microsoft

     

    OGA Data-->

    Office Status: 114 Blocked VLK 2

    Microsoft Office Professional Edition 2003 - 114 Blocked VLK 2

    OGA Version: Registered, 2.0.48.0

    Signed By: Microsoft

    Office Diagnostics: 77F760FE-153-80070002_7E90FEE8-175-80070002_B4D0AA8B-604-645_025D1FF3-230-1

     

    Browser Data-->

    Proxy settings: N/A

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)

    Default Browser: C:\Program Files\Internet Explorer\IEXPLORE.exe

    Download signed ActiveX controls: Prompt

    Download unsigned ActiveX controls: Disabled

    Run ActiveX controls and plug-ins: Allowed

    Initialize and script ActiveX controls not marked as safe: Disabled

    Allow scripting of Internet Explorer Webbrowser control: Disabled

    Active scripting: Allowed

    Script ActiveX controls marked as safe for scripting: Allowed

     

    File Scan Data-->

     

    Other data-->

    Office Details: <GenuineResults><MachineData><UGUID>{AF2D0B92-D96D-4BE4-9BA0-D67CCC989E5A}</UGUID><Version>1.9.0011.0</Version><OS>5.1.2600.2.00010100.3.0.pro</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-BKVRW</PKey><PID>76487-OEM-2211906-00107</PID><PIDType>2</PIDType><SID>S-1-5-21-2201764381-919511627-1092379639</SID><SYSTEM><Manufacturer>LENOVO</Manufacturer><Model>7668CTO</Model></SYSTEM><BIOS><Manufacturer>LENOVO</Manufacturer><Version>7NET25WW (1.06 )</Version><SMBIOSVersion major="2" minor="4"/><Date>20070702000000.000000+000</Date><SLPBIOS>LENOVO,LENOVO</SLPBIOS></BIOS><HWID>AD930F00018400FA</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>1</iJoin><SBID><stat>2</stat><msppid></msppid><name>Lenovo</name><model></model></SBID><OEM/><GANotification><File Name="WgaTray.exe" Version="1.9.40.0"/><File Name="WgaLogon.dll" Version="1.9.40.0"/><File Name="OGAAddin.dll" Version="2.0.48.0"/></GANotification></MachineData><Software><Office><Result>114</Result><Products><Product GUID="{90110409-6000-11D3-8CFE-0150048383C9}"><LegitResult>114</LegitResult><Name>Microsoft Office Professional Edition 2003</Name><Ver>11</Ver><Val>59D1605114E3500</Val><Hash>vfZmaSmFPIYrLWTcZSZErUQg+Fo=</Hash><Pid>73931-640-0000106-57795</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="11" Result="114"/><App Id="16" Version="11" Result="114"/><App Id="18" Version="11" Result="114"/><App Id="19" Version="11" Result="114"/><App Id="1A" Version="11" Result="114"/><App Id="1B" Version="11" Result="114"/><App Id="44" Version="11" Result="114"/></Applications></Office></Software></GenuineResults> 

     

    Licensing Data-->

    N/A

     

    HWID Data-->

    N/A

     

    OEM Activation 1.0 Data-->

    BIOS string matches: yes

    Marker string from BIOS: DAD3:HITACHI, Ltd|DAD3:HITACHI, Ltd|DAD3:HITACHI, Ltd|14186:IBM|0028:Lenovo

    Marker string from OEMBIOS.DAT: LENOVO,LENOVO

     

    OEM Activation 2.0 Data-->

    N/A

     

    Friday, October 30, 2009 9:38 PM

Answers

  • Hello psgofficemgr,

      Yes, a Volume License Key (VLK) is usually licensed solely to a corporation or larger enterprise/business.  This particular key, however, was issued by Microsoft to itself for use by it's own emplyees (I know this because the '114' error only comes up for that one key).

      If your company has a Volume License Agreement for Office, you can contact your IT Dept or the company's administrator of the Volume License Agreement, to get your company's Office VLK Key and then reinstall that Office using your company' Genuine VLK key.

    Thank you,
    Darin MS
    Friday, October 30, 2009 9:52 PM